Case study 2 Explain the differences in communication methods and styles that you would use when working with the following people in a community or…
Question Answered step-by-step Case study 2Explain the differences in communication methods and styles that you would use when working with the following people in a community or service delivery setting:a. A 12-year-old child who is hearing impaired and is taking part in a weekend activity centre for young people who have a disability b. A 75-year-old person who has recently lost his/her spouse c. A 30-year-old Chinese person who does not understand English very well and is a little frustrated as he is learning how to use wheel chair after having a recent car accident Case Study – PART 3Research and outline any current issues within Australia that are influencing community work and/or service delivery for the sector of the community that you work in. Also include issues for Aboriginal and Torres Strait Islander peoples. Case Study – PART 4· Identify one area of your work/role that you think can be improved. What would you suggest be done to improve this particular work practice? · Ensure that it complies with relevant accreditation standards and will still contribute to achieving organisation goals and objectives. Case Study – PART 5· Choose one skill or area that you would like further development in so that you can carry out your work more effectively. You may choose from one of the following:· Hazard control, WHS, Manual Handling, First aid, cultural awareness, child protection, cardiopulmonary resuscitation emergency response and notification protocols, fire emergency procedures, security procedures, quality improvement policy and practice, discrimination, harassment and bullying in the workplace, formal and informal resolution of grievances, waste management, customer service, communication, conflict resolution.· Outline where you would seek advice for information on the area that you choose. · Identify all the options available to you for accessing relevant skill and development opportunities Case Study – PART 6Complete the following questions using information gathered from a professional development session, into a code of conduct policy and community care standards resources. · What is your understanding of the differences in responsibilities of the following staff compared to your own role?· Manager · Supervisor · Registered Nurse · Explain how you can fulfil your duty of care · What would you do if you were asked to perform a task you felt was not in your role? · List the types of legislation that may impact on your workBelow are the criteria required as evidence for your portfolio, make sure you clearly read and define each point and include all relevant documentation in your portfolio.Portfolio contents must be organised in a logical sequence.The information you include in this portfolio should be typed and presented in a neat and tidy manner. Communicate effectively with people to be able to; · Use verbal and non-verbal communication to enhance understanding and demonstrate respect· Communicate service information in a manner that is clear and easily understood· Confirm the person’s understanding· Listen to requests, clarify meaning and respond appropriately· Exchange information clearly in a timely manner and within confidentiality procedure Collaborate with colleagues to be able to; · Listen to, clarify and agree timeframes for carrying out workplace instructions· Identify lines of communication between organisation and other services· Use industry terminology correctly in verbal, written and digital communications· Follow communication protocols that apply to interactions with different people and lines of authority Address constraints to communication to be able to; · Identify early signs of potentially complicated or difficult situations and report according to organisation procedures· Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques· Use communication skills to avoid, defuse and resolve conflict situations Report problems to supervisor to be able to; · Comply with legal and ethical responsibilities and discuss difficulties with supervisor· Refer any breach or non-adherence to standard procedures or adverse event to appropriate people· Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities· Refer unresolved conflict situations to supervisor Complete workplace correspondence and documentation to be able to; · Complete documentation according to legal requirement and organisation procedures· Read workplace documents relating to role and clarify understanding with supervisor· Complete written and electronic workplace documents to organisation standards· Follow organisation communication policies and procedures for using digital media· Use clear, accurate and objective language when documenting events Contribute to continuous improvement to be able to; · Contribute to identifying and voicing improvements in work practices· Promote and model changes to improved work practices and procedures in accordance with organisation requirements· Seek feedback and advice from appropriate people on areas for skill and knowledge development· Consult with manager regarding options for accessing skill development opportunities and initiate action Resources required for Portfolio Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources. Health Science Science Nursing CHC COM005 Share QuestionEmailCopy link Comments (0)
