When problem solving, remember the importance of your sending…

Question Answered step-by-step When problem solving, remember the importance of your sending… When problem solving, remember the importance of your sending (speaking assertively) and receiving (listening empathically) positions and skills. You will find these skills essential for helping you understand both your and the other parties’ needs in attempting to solve the problem you are facing. Before you begin this problem-solving process, you have managed and dealt with your and the other parties’ feelings or emotions to enable you to approach the problem-solving process in a more ‘rational’ state of mind. In most situations, you will be adopting a cooperative approach to solving the problem. Identify and define the problem presented in the scenarios in detail?what possible solutions you both agreed on? Use receiving information skills (e.g show empathic position; reflection and questioning skills)?  Use sending information skills (e.g. assertive ‘I’ statements) use 1,2, 3 person skills ( scenario) You recently agreed to work on a project with a workmate. You usually work really well together. However, this time you are finding it difficult because your co-worker is not doing the project and leave you with all the workload. Role play this scenario using interpersonal skills. An example can be – you don’t seem to be contributing to this project. Health Science Science Nursing Share QuestionEmailCopy link Comments (0)