1.Conflict in everyday relationships is ____________. a.To be avoided b.Unacceptable c.Normal d.Destructive 2.Conflict resolution facilitators must

Question 1.    Conflict in everyday relationships is ____________.a.    To be avoidedb.    Unacceptablec.    Normald.    Destructive2.    Conflict resolution facilitators must recognize the value of __________ .a.    Uniformityb.    Diversityc.    Anxietyd.    Humanity3.    When is conflict destructive?a.    When it is not resolved.b.    When it is accompanied by anger.c.    When it is secretive.d.    When it becomes physical.4.    The perceived imbalance of power can lead to conflict. To mitigate its potential for mischief, how should power be handled? a.    It should be viewed as a necessary evil.b.    It should be placed in the hands of managers.c.    It should be placed in the hand of staff.d.    It should be distributed equitably across the organization.5.    What do two parties in conflict generally know?a.    Each other’s positionb.    Why they are angryc.    What they wantd.    What they dislike6.    Which of the following is an accurate description of interest-based conflict or indentify-based conflict?a.    Interest-based conflict concerns how the parties view themselves.b.    Identity-based conflict concerns how the parties view themselves.c.    Identity-based conflict involves tangible issues.d.    Interest-based conflict is harder to resolve.7.    What is the primary role of a conflict resolution facilitator?a.    To bring the conflict to an end.b.    To establish a good resolution process.c.    To keep the parties moving through the process.d.    To help both parties get what they want.8.    What must a conflict resolution facilitator never do?a.    Take sidesb.    Stop the processc.    Get angryd.    Interject personal insights.9.    To reach a successful completion of the 10-step conflict resolution process, what does the mediator ensure happens?a.    The interaction between the parties is friendly and their dialogue is courteous.b.    The parties use effective techniques for communicating and exchanging informationc.    The parties always meet with the mediator together, never one on oned.    The parties receive all the information the mediator is able to acquire.10. The attribution by each party of negative motives and qualities to the other party usually indicates what about the parties?a.    They hold fluid positions.b.    They have an accurate understanding of each other’s positions.c.    They do not full understand the issues at the root of the conflict.d.    The want to avoid dealing with the real issues. Health Science Science Nursing Share QuestionEmailCopy link Comments (0)