You should promptly provide products and services which meet…

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Question Answered step-by-step You should promptly provide products and services which meet… You should promptly provide products and services which meet individual preferences. This may require you to prioritise. Identify people you might need to give priority to. Identify four preferences or requests you could remember in order to give personalised service and a quality service experience to your customers. Explain how providing professional service and enhancing customer service generally is beneficial to you personally and to your organisationBesides team members and managers, identify others you may need to communicate and liaise with. Describe the skills you would use when discussing a service problem with a supplier or team member. What are three things you should consider when providing compensation to the customer? Give four reasons you should provide ongoing internal feedback You should provide internal feedback to avoid future occurrence of problems and customer disappointment. Describe how to  using the ‘feedback sandwich’ technique. List five conflict resolution techniques you can use to establish the facts, prevent escalation and work towards an agreeable solution. Describe the guidelines you should follow when taking responsibility for finding solutions to complaints. State the eight-step procedure usually used in the complaint-handling process.    Business SITXCCS007 002 Share QuestionEmailCopy link Comments (0)

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QuestionTopic: Unit: Date: Quality improvement plan to assess the...Topic: Unit: Date:Quality improvement plan to assess the effectiveness of anti-fall protocol to reduce the falls among elderly patients.   Elderly care patient.  16/02)2022AIMWhat is the rationale for this QI project?Answer- since in the past three months, the fall incidence has been reported to be 40% in the geriatric care facility, the implementation of this protocol would help to assess the effectiveness on fall incidence. Who is on your team?  Answer- head of department, Floor nurse, nursing staff, health assistants. Housekeeping staffProvide thorough rationale from your practice. Answer- since the fall incidence are increasing, this is increasing hospital stay , as well as hospital care costs. If this incidence of fall is reduced, then hospital care cost could be reduced. Use of anti-fall protocol can be beneficial in this situation as per current review of literature.    Speaking to interprofessional team members to obtain their points of view will be beneficial.  Answer- it is essential to obtain views from team members regarding the problem and suggested solution. So that insight of the problem is gained and team collaboration is achieved. What is your AIM (ensure your AIM statement is clear, timely, stretchable & value) Answer- there will be reduction in the fall episode after using anti-fall protocol from 40% to 20%   MEASURESWhat will you measure? (consider: outcome, process & balancing measures); consider pre & post measures.1. Percentage of fall incidence after 2 month of implementation of anti-fall protocol. 2.feedback of staff regarding implementation of anti-fall protocol  3.acceptability of anti-fall protocol among staff member  PROCESS TOOLInsert your Process tool below: Process- assessment of current practice and incidence of falls  Bringing the idea of anti-fall protocol Review the relevant literatureDiscuss the idea with staff members and higher officials. Assess the feasibility Conduct orientation and induction class Implementation of Idea using written protocol Gather feedback Take help Make corrections See antifall protocol is followedKeep gathering data on incidence fall         Review the data from your QI Process Tool.  Based on your analysis of the problem what are your top three ideas for change? 1. Anti-fall protocol  2. Use of escort team while ambulation 3. Use of general checklist Which (1) idea would you like to test through a rapid PDSA cycle?Provide rationale for why you choose this idea.Anti-fall protocol Since it involves set of intervention as 1. Call for help 2. Anti-fall mats 3. Less sedation 4. Use of protection devices5. Body mechanics   Goodmorning, please how do I go about answering these questions. using this link. Health Quality Ontario Quality Improvement Guide  Step 1: Complete the sections of the QI framework below (Topic, Unit, Date, AIM & MEASURES).   Under each part of the framework, please pay attention to italicized sections that will outline assignment expectations.Step 2:An important component of QI is to outline the process or problem.  Using one of the QI Process Tools outlined in section 4.1 (4.1.1-4.1.5) in the Health Quality Ontario Quality Improvement Guide opens in a new window, please identify the process involved for your identified area for improvement.  A link to the QI Process Tool Templates can be found in the guide.  Be as thorough as possible.  Utilizing your health care team resources will be helpful in completing the PROCESS TOOL section.  Step 3: Use your completed process tool to identify your top three ideas for change.  Then select one idea to use to complete a PDSA cycle (Part B of the assignment).  Be sure to complete all of the sections below:Topic: Unit: Date:      AIMWhat is the rationale for this QI project? Who is on your team? Provide thorough rationale from your practice.   Speaking to interprofessional team members to obtain their points of view will be beneficial. What is your AIM (ensure your AIM statement is clear, timely, stretchable & value)     MEASURESWhat will you measure? (consider: outcome, process & balancing measures); consider pre & post measures.1. 2.  3.  PROCESS TOOLInsert your Process tool below:      Review the data from your QI Process Tool.  Based on your analysis of the problem what are your top three ideas for change? 1. 2. 3. Which (1) idea would you like to test through a rapid PDSA cycle?Provide rationale for why you choose this idea.  From the above Part A using the link Health Quality Ontario: Quality Improvement Guide Part B:Using the QI process tool you completed in Part A, complete the following section, providing rationale for your decisions. Next step is to outline your Plan, Do, Study, Act (PDSA) cycle.  As a reminder, you do not need to implement the PDSA cycle, but you do need to work through each section thoroughly. If you unit allows you to implement a PDSA cycle, please answer the questions below that are bolded in the Do & Study sections).Complete each section in detail, demonstrating a significant depth of critical thinking.  PDSA Cycle: PLANThe purpose of this cycle is to:  Develop  r Test  r Implement  rWhat question do you want to answer?  What do you think will happen (what are your predictions?)       Plan to collect data to answer your questions:What data will be collected How? Who? (role) When? Where?            List tasks necessary to set up the test:What is the task How?  Who? (role) When? Where?            DOWhat would you expect to observe during the test?   Use evidenced-based resources to identify what you would expect to observe during the test. Citationsevidenced-based & reference is recommended. if you had the opportunity to implement your PDSA cycle, What did you observe during the test?  Were there any unexpected observations?  STUDYWhat data would you expect to obtain?  How would you describe the results? How would they compare with your predictions?  What did you learn from this cycle?   Use evidenced based resources to identify what data you would expect. Be sure to cite & reference using APA formatting. If you chose to implement your PDSA cycle, analyze your data & describe the results?  How do the results compare with your predictions?   What did you learn from this cycle? ACTAre you ready to implement? r Yes (I am confident that there is measured improvement, changes have been tested under different conditions & questions answered).  r No (I have more questions, need to make adjustments and test again, OR risks outweigh benefits - new ideas are required) Review your top 3 ideas for change, what is your plan for the next cycle?                         Health ScienceScienceNursingNURSING 5502Share Question
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