You have just met a potential client named Sarah, that has received an NDIS Package.

Question Answered step-by-step You have just met a potential client named Sarah, that has received an NDIS Package.Sarah has come to your organisation (NDIS Local Area Coordinator) and has expressed her frustration.Sarah told you that she had signed up with a service provider in her local area.On the first shift the worker they provided was very rough whilst helping Sarah with her morning shower resulting in a sore shoulder and red hand marks on her upper arm.On the second day the worker turned up 40 minutes late which resulted Sarah missing her Occupational Therapy (OT) appointment which she had already waited a month for due to waiting lists.Sarah was very angry at this as she told you she needs a letter of support from the OT to get approval for home upgrades in her bathroom.On the third day the Service Provider sent a male worker which was against Sarah’s preferences.Sarah is not sure how to find a service in their local area who can provide some supports that will meet her needs.She also thinks that she would like to make a complaint but is very frightened by this process.  From the knowledge you have of the case study above, select one organisation and write an email explaining the clients’ thoughts, concerns or needs, and suggested solutions/next steps.You can choose to write to a potential new service provider, or you can choose to email a complaints agency.In this email you need to demonstrate your ability to represent your clients interests and support a good outcome for your client. Health Science Science Nursing CHC ADV001 Share QuestionEmailCopy link Comments (0)