You are on a lean six sigma team charged with improving customer…

Question Answered step-by-step You are on a lean six sigma team charged with improving customer… You are on a lean six sigma team charged with improving customer satisfaction for a regional hospital. The team began by conducting a feedback survey and pulled a random sample of patient complaints. The complaints were categorized and you are asked to work on the project category called LACK OF AVAILABLE APPOINTMENTS 1) Fishbone Cause and Effect Diagram – Insert text boxes and arrows below to construct an hypothetical fishbone cause and effect diagram for the project. Include the following in your diagram:       a) The outcome variable at the far right of the diagram       b) The common categories relevant to that outcome variable (e.g., machine, materials, measurements, manpower, method, mother nature, and management)       c) The root causes related to each category that likely impact the outcome variable 2) 5 Whys – conduct a 5 why analysis in the table below on what you believe to be the top two root causes you identified in the fishbone diagram.Root Cause 1:Root Cause 2:Why?Why?Why?Why?Why?Why?Why?Why?Why?Why? 3) Failure Modes and Effects Analysis – Complete the remaining steps of an FMEA for this project. Process Step: Determine the root cause of unavailable appointments for patients.Potential Failure: The root cause is mistaken or not properly identified.Potential Failure Effect: No changes in the hospital capacity for patient appointments.Severity: 9Potential Cause of Failure:Occurrence Likelihood:Current Control:Detection: 4) Root Cause Verification Matrix – complete the following root cause verification matrix hypothetically from the regression analysis between the input root cause variables (i.e., time waiting, lab services, and friendliness of staff) and the outcome variable (i.e., patient satisfaction).ProblemPossible Root CausesMethod of VerificationReason for Verification MethodVerifiedNotes  Linear Regression Analysis between Time Waiting and Patient Satisfaction Yes  Linear Regression Analysis between Lab Services and Patient Satisfaction Yes  Linear Regression Analysis between Friendliness of Staff and Patient Satisfaction Yes 5) How does correlation and regression analysis apply to healthcare administration?6) What is interesting about correlation and regression analysis in healthcare administration?7) How does fishbone cause and effect apply to healthcare administration?8) What is interesting about fishbone cause and effect in healthcare administration?  Business MBA 604 Share QuestionEmailCopy link Comments (0)