UM Organization Behavior Worksheet

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??1
14
opto Recordings
Marion will receive a promotion and a raise if she completes a difficult assignment. This is an
example of
Resources
O extrinsic motivation.
O intrinsic motivation.
O job satisfaction.
O job dissatisfaction.
o organizational citizenship behavior.
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1
opto Recordings
The two general categories of motivation theories are
ry Resources
o extrinsic and intrinsic.
O reward and punishment.
O content and process.
O job satisfaction and job dissatisfaction.
O internal and external.
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lo 3
15)
According to
the typical perspective held by managers is that employees dislike work,
must be monitored, and can be motivated only with rewards and punishment (“carrots and sticks”).
O acquired needs theory
O Theory Y
O Theory X
O motivator-hygiene theory
O self-determination theory
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1
ings
results when an individual gains satisfaction and self-praise from an assignment.
Extrinsic motivation
O Intrinsic motivation
O Job satisfaction
O Job dissatisfaction
O Organizational citizenship behavior
4 ???
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??5
15
states that motivation is a function of five basic needs that are met sequentially.
O McClelland’s acquired needs theory
O McGregor’s Theory X and Theory Y
O Maslow’s need hierarchy theory
O Herzberg’s motivator-hygiene theory
Deci and Ryan’s self-determination theory
?? 10
19
cordings
rces
The stage is often characterized by a climate of open communication, strong cooperation, and
lots of helping behavior. Cohesiveness and personal commitment to group goals help the group
achieve more than could any one individual acting alone.
O norming
forming
O performing
O storming
conforming
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??12
ordings
19
Teams are task groups that have matured to the
stage.
ces
adjourning
norming
performing
storming
O forming
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?? 14
19
ngs
Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were
interviewed by the team members with whom they were going to work. The team contained
members from various areas of the manufacturing process. As part of the training process, Sarah and
Bill met the other team members a number of times, and learned how to perform several
administrative tasks, including scheduling work assignments for the team. Sarah and Bill’s new team
is an example of a(n) team.
O centralized
advisor
O project
O self-managed
virtual
??15
1
ngs
XYZ Inc. brings together specialists from production, marketing, and finance from around the world,
and gives each such team the power to make its own decisions. This implies that the firm is creating
ain)
team.
authoritarian
O centralized
O dependent
O parallel
cross-functional
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• ???
??13
ings
11
teams are created with members from different disciplines within an organization, such as
finance, operations, and R&D.
Self-managed
O High extraversion
O Cross-functional
O Virtual
O High introversion
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??,
??11
ings
15
A
is a small number of people with complementary skills who are committed to a common
purpose, performance goals, and approach for which they hold themselves mutually accountable.
team
mature group
O informal group
virtual team
formal group
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??24
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to Recordings
19
al
Hy Resources
Joseph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the
(the person wanting to communicate information and Taylor is the (the person, group, or
organization for whom the message is intended
manager: subordinate
subordinater manager
senders receiver
manager receive
receiver sender
??23
Recordings
19
Fources
Alicia is meeting with her study group. She is listening to the group, but is also worried about her
dad who is scheduled for surgery tomorrow. She hasn’t asked as many questions or provided much
information as she usually does. Alicia will focus on the conversation for a while, but then sits back
and stares ahead. This is an example of a(n) listener.
detached
passive
O empathetic
involved
O active
Thing
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opto Recordings
D
??22
19
y Resources
are deliberate plans that outline exactly what the team is to do, such as goal setting and
defining roles.
O Agendas
O Team performance strategies
Charters
Team adaptations
Strategic plans
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hing
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have one attempt to complete this exam.
V.BA
??21
Recordings
19
Effective teams
sources
accept that no changes are needed in response to demands put on the team.
do not restrict team member by imposing charter and processes.
O require minimal collaboration during the first and second stages of projects.
incorporate the right mix of skills and talents.
do not impose specific strategies and responsibilities.
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D
?? 20
to Recordings
19
trust addresses the question: “How effectively do people meet or perform their
responsibilities and acknowledge other people’s skills and abilities?”
Resources
Competence
O Character
Expertise
O Contractual
Disclosure
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??2
Recordings
1$
groups are assigned by organizations or managers, while
groups form when the
members’ purpose of getting together is friendship or a common interest.
ources
O Departmental; divisional
Organizational: individual
O Formal; informal
O Focus, interest
O Task; maintenance
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U
??16
15
Engs
Michele is a freelancer who works with a publishing company on an editorial team. She resides in
Connecticut, while the company is based in Illinois. Michele attends team meetings via Skype and is
in constant email contact. This is an example of a(n) team.
internet
O intranet
cross-functional
O virtual
self-managing
???
???
??17
15
rdings
is a reciprocal belief that another person will consider how their intentions and behaviors will
affect you.
ES
Compassion
Integrity
O Justice
Ethics
Trust
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U
2018
Ro Recordings
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19
Linda wants to leave her company. No one ever seems to do what they say they will do. In addition,
her manager’s expectations seem to change from one day to the next. Linda is missing
Resources
trust of capability,
trust of justice
contractual trust.
trust of disclosure
trust of expertise
???,
??19
pto Recordings
19
Communication trust is
Resources
O trust of capability.
O trust of disclosure.
O trust of expertise.
trust of character.
trust of justice.
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Organizational Behavior

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