The ability to choose and use words that enhance our communication…

Question Answered step-by-step The ability to choose and use words that enhance our communication…  The ability to choose and use words that enhance our communication is one of the keys to becoming a competent communicator. Language – also known as “verbal communication” – can be spoken or written, but language always involves words. Words are actually signs or symbols for ideas, and whether you speak Cree or English or Tagalog, words are combined to form messages. Sign language, used by deaf and hearing-impaired people to communicate, is also language. More than 100 distinct sign languages, such as American Sign Language, are used around the world.In this Discovery Journal, you are being asked to monitor and keep track of how language is used for three (3) days. This includes both your choice and use of words, as well as the words being spoken and used by other people.During this period, focus on the following aspects of language use:1.    Simple versus Complex WordsWords need to be clear and easy to understand. The use of overly complex words, professional jargon and technical words tend to block and inhibit communication. This is especially true during times of stress, illness or conflict.”Use of unfamiliar terminology without explanation inhibits the ability of the receiver to understand or respond to what is said in a timely manner. The listener can get lost in trying to understand the words used, rather than focusing on what the message is and its intent” (Sieh and Brentin, 1997, p. 4). Both the speaker and the listener need to be comfortable with the level of complexity of the words being used. 2.    Abstract versus Behavioural LanguageAbstract language is vague and unclear, and its use can lead to miscommunication. When you replace abstract language with behavioural language – defined as language which describes specific things people say or do in clear and detailed language – communication is often enhanced. To further learn about behavioural language, read “Abstraction” (pp. 118 – 119 of the 3rd edition; pp. 123 – 124 of the 4th edition) in Chapter 5 of LOOK.3.    Emotive languageEmotive language, in which one’s attitude or opinion is presented through the choice of words, tone, and other paralanguage, can also lead to communication problems. In particular, the use of subtle, negative assessments and judgements can cause other people to become defensive. Emotive language can be replaced with behavioural language, which focuses on neutral, objective descriptions. Neutral, behavioural language is less likely to cause conflict or stress, especially when discussing sensitive issues. To further learn about emotive language, read “Emotive Language” (p. 127 – 128 of the 3rd edition; p. 133 of the 4th edition) in Chapter 5 of LOOK.4.    You Language versus I LanguageYou Language is judgmental. It points the finger at the other person, identifying his or her faults (as you see them). The typical response to You Language is defensiveness, which shuts down communication. I Language is an alternative approach which can often lead to better outcomes. When I Language is used, the speaker focuses on himself or herself, identifying his/her situation, needs and feelings. I Language also uses behavioural language to neutrally describe the other person’s behaviour and the situation. Review the differences between You Language and I Language in LOOK (pp. 129 – 131 in the 3rd edition; pp. 135 – 136 in the 4th edition).During your observation period, note any examples of overly complex language, abstract language, emotive language or You Language. Choose one (1) or two (2) examples to share in your journal assignment. What happened? How did the choice of words contribute to a problem between the communicators? Finally, how could the situation have been handled better? What language could have been used instead, possibly resulting in a better outcome? Arts & Humanities Writing COMM 5155 Share QuestionEmailCopy link Comments (0)