See the below example of a Customer Service Plan template about…
Question Answered step-by-step See the below example of a Customer Service Plan template about… See the below example of a Customer Service Plan template about On-Time GM company, and looking at the example I want you to present another Customer Service Plan for Apple company. Please make sure to consider all points which are mentioned in the example. Our ServicesOn-Time GM is a company that provides general maintenance of residential and commercial buildings through a team of employees trained in plumbing, carpentry, locksmith, electrical, and painting.We also specialize in the installation and repair of major household appliances. Who Are Our Customers?Our clients consist of real-estate managers, property management companies, and apartment building communities. We also cater to the single-family homeowner.Our company markets itself mostly to small apartment complexes which do not have a staff qualified to perform maintenance tasks associated with everyday wear-and-tear. Employees: An Integral Part of the CompanyEmployees should be integrated by the acknowledgement and training of our company policies, mission statement and credo.Through this understanding, our employees can represent our company by providing quality service in an honest and timely manner. Happy Employees Equal Satisfied CustomersNo matter how good a customer service plan is developed or how strong your management staff is, the plan will fail if the employees must represent a company that they do not feel a part of. This occurs when employees are mistreated, underpaid, unrecognized, and not given advancement opportunities.By better-integrating employees, allowing them to be our company’s eyes and ears out in the field, and by assisting them with a well managed customer service plan, we will obtain the necessary feedback on the quality of our services and whether or not our customers are satisfied.We at On-Time GM must measure customer satisfaction in order to become a stronger, more competitive company.Therefore, our employees will simultaneously be providing a service, gathering information on customer satisfaction, reassessing their performance, and focusing on customer needs. Our Customer Service ToolkitAll employees must attend paid periodic training on good customer service habits.All employees must attend paid training to hone their skills and personal growth.Follow-ups are made after every job by contacting customer and employee.All employees will receive a bi-annual evaluation personalized and based on goals previously set by both company and employee.All jobs performed are one-hundred percent guaranteed when directly related to the services provided by On-Time GM and its employees.Customers will receive a discounted rate on month-long contracts.We will always provide the best quality parts, while allowing our vendors their due profit.Customer’s approval will be required prior to any service being provided, or when a change to a service contract seems necessary.We will commit to completing the job within the time estimated by the service contract.We realize the customer has the full right to shop around for any company that suits their needs. Business BUS 224 Share QuestionEmailCopy link Comments (0)
