Ray is the corporate Director of Nursing Services for Healthcare…

Question Answered step-by-step Ray is the corporate Director of Nursing Services for Healthcare… Ray is the corporate Director of Nursing Services for Healthcare A-Z who owns and operates a national chain of 100 skilled nursing facilities.  After reporting the results of recent compliance visits by their accrediting body, Ray suggested that Healthcare A-Z undertake a corporate-wide review of the continuous improvement and statistical methods used to assess their organization. The corporate executives agreed and decided to send Ray to a training event focused on quality improvement of his choice. Ray understood that he needed to be thoroughly versed in the principles of quality management, so he chose an upcoming training which focused on Deming’s 14 points for management. As the facilitator began diving into the points, Ray recognized several instances where Healthcare A-Z could make significant changes. When the training was over, Ray began to compile concerns expressed by the executives and facility administrators as well as information contained in the accrediting visit report and began to organize each in a chart he’d created using the 14 points for management as headers. A facility manager reported that she, along with her staff, felt as if the corporate office was always looking for a way to catch them doing something wrong. She resented the “surprise corporate audits” and felt as though she was being set up to fail as opposed to receiving corporate support to help prevent problems before they occur. Under which point for management would Ray likely place this concern?Group of answer choicesPoint 13: Institute a rigorous program of education and retraining.Point 5: Improve constantly and forever the system of production and service.Point 3: Cease dependence on mass inspection.Point 11: Eliminate numerical quotas. Health Science Science Nursing Share QuestionEmailCopy link Comments (0)