Question 1 A fast-food restuarant instructs their employees, that…
QuestionAnswered step-by-stepQuestion 1 A fast-food restuarant instructs their employees, that…Question 1A fast-food restuarant instructs their employees, that every time they receive a valid customer complaint, the customer should be given a free order of fries. This is known as: Nonprogrammed decisions Programmed decisions Pacifying the customer Expense loss for profit1 points Question 2″What should I say to customers about our new product?” Employees throughout the company must make this kind of decision. What kind of decision is this? Strategic Decision Tactical Decision Operational Decision Typical Decision1 points Question 3Manager Bob is using the rational decision-making model. He is in the process of weighing decision criteria. What is his next step? Choose the best alternative Implement the decision Evaluate the decision Generate alternatives1 points Question 4CEO Carly is seeking to build a new branch office to expand her company. She has chosen 5 cities which meet her minimum criteria and sent proposals to the mayors of each of these cities. The city of Madison responds first inviting her to build the branch in their city. CEO Carly accepts the offer even though she might have prefered another city. This is known as: Maximizing the potential outcome Exhausting all alternatives Sacrifice Satisfice1 points Question 5Steve is working for a high-tech company where the solution to his problem is unclear. Fortunately, Steve has the time to immerse himself in the issues in order to generate new solutions. Which decision-making model is best for Steve? Rational Bounded rationality Intuitive Creative1 points Question 6CEO Gary invested heavily to develop a video streaming business to compete with Netflix and Disney. Unfortunately, after a year, it becomes clear that his steaming business is doom to fail and incurr high losses if a decision is made to continue. In spite of this, CEO Gary decides to continue on this failing course of action. This faulty decision making is known as: Escalation of commitment Escalation of failure Framing bias Hindsight bias1 points Question 7Which is the best leadership style? Authoritarian/Autocratic/Directive Democratic/participative Laissez-faire There is no right decision making style, it just depends on the circumstances.1 points Question 8In the army, which is likely the best decision-making style? Authoritarian/Autocratic/Directive Democratic/participative Laissez-faire1 points Question 9Leaders like Steve Jobs and Elon Musk can best be described as: Situational leaders Transformational leaders Path-goal leaders1 points Question 10Leadership can be best defined as: The act of controlling others to follow the leaders orders The act of ensuring that the company is profitable The act of influencing others to work toward a goal1 points Question 11Bob is sociable, energetic, organized, and persistent. What do these personality trait say about Bob as a leader? Bob will make a poor leader Bob would make a better leader if he had the personality traits of introversion, and had more technical skills These personality traits have no bearing on whether Bob would be a good leader These personality traits are related to leadership effectiveness1 points Question 12Around the world, the most influential leaders tend to be: Power-hungry and corrupt Visionary and charismatic Manipulative and controlling1 points Question 13Susan holds a senior management position in her company. This role gives her the power to tell others what to do in order to achieve company objectives. Susan’s source of power is called: Charismatic power Female-referent power Legitimate power Persuasive power1 points Question 14Tim asks his co-worker Rob to help him solve a technical problem at work. In return, Tim promises to help Rob solve a relational problem with his boss. This influence tactic is called: Personal appeal Exchange Forcing Under-handed tactics1 points Question 15The Milgram experiments first conducted in the 1960s demonstrated the influence of legitimate power. What percent of the subjects were willing to shock to the highest level enough to cause death when pressed to do so by the scientist? 5% 25% 45% More than 50%1 points Question 16Which of the following situations is an example of a negative consequence of power? Jack is using his power as boss to greatly increase a suborniate’s workload with the goal of making him quit his job. Randy is using his power as CEO to motivate employees of the company to achieve profit goals. Sandy is using her power as boss to help her staff develop their skills and competence.1 points Question 17Manager Jane tells her subordinates that they must work overtime in order to complete a project. The subordinates don’t really want to do it, but agree to work the overtime hours. This type of response to influence is called: Resistance Commitment Compliance1 points Question 18Wes made friends with Paul, who happens to be his boss’ boss (his boss’ supervisor). Later, Wes asks his boss for time off so he could attend a non-work related conference. At first, Wes’ boss doesn’t agree, but after Wes mentions that Paul suggested he attend the conference, Wes’ boss agrees to give him the time off to attend the conference. Wes’ use of influence is called: Downward influence Middle influence Upward influence1 points Question 19An aggressive/competitive corporate culture like Enron tend to: Have a strong commitment to social responsiblity Emphasize employee teamwork and cooperation Can lead to more unethical behavior among employees Value fairness, supportiveness, and respect for individual rights1 points Question 20Organizational culture refers to: A system of shared assumptions, values, and beliefs that show employees what is appropriate and inappropriate behaviour The culture of the country in which the company is located The technological advantage that the company has over its competitors1 points Question 21Walmart focuses on delivering low prices to customers. They seek to resolve customer complaints in favor of the customer. Walmart believes “the customer is always right.” This kind of corporate culture is: Outcome-oriented culture Stable culture Aggressive culture Service culture1 points Question 22Walmart begins each day by gathering employees together to chant the “Walmart Cheer”. This is known in organizational culture as: Mission statement Rituals Rules and Policies Physical layout1 points Question 23A major car company changed the way it paid it’s auto mechanics. In the past, mechanics were paid based only on the work they did, so mechanics started to make-up car problems and fix unnecessary parts. So the car company switched to a straight salary system. In changing organizational culture, this is called: Changing the reward system Changing role modeling Changing the old symbols Changing the leaders1 points Question 24At Starbucks, the corporate culture emphazies supporting their employess like family. The company also values fairness and respect for individual rights. The founder, openly supports LGBT rights. Starbucks has a: Outcome-oriented culture Stable culture People/Team-oriented culture Competitive culture1 points Question 25At Google, employees are encourged to experiment with new ideas. Employess are rewarded for being creative and flexible, and they are not punished if a new idea fails. Google has a: Stable culture Aggressive culture Innovative culture Detail-oriented cultureArts & HumanitiesCommunicationsOBR 250Share Question
