Pat Legal specializes in probate law. Pat spends an average of 1…

Question Answered step-by-step Pat Legal specializes in probate law. Pat spends an average of 1… Pat Legal specializes in probate law. Pat spends an average of 1 hour on the phone discussing a case with a potential client for free, after this free consultation 10% of the potential clients decide to engage Pat’s services. Pat charges a flat fee of $1400 per case, and over the 6 months that a case takes to process through the courts, she spends on average 4 hours per client working on the case.Draw a process diagram for this business process where 90% of customer inquiries do not result in an engagement and 10% do. You can use the diagrams in question 1 as an example.On average, an inquiry requires how many hours of Pat’s time? [Consider both the time to handle the free consultation and the case for customers who choose to engage Pat]What is Pat’s steady-state hourly capacity in terms of customer inquiries? What is Pat’s steady-state hourly capacity in terms of engagements?If Pat gets 10 new cases (=engagements) in a month what is the average number of open cases Pat is handling at any one time? [Hint: Little’s Law]Suppose there were two options for improvement: one resulted in an increase in the customer conversion rate from 10% to 12%, the other resulted in an increase in demand from 100 inquiries per month to 130 inquiries per month, but at the old conversion rate of 10%. If you were Pat, which option would you prefer and why?Do fast Engineering & Technology Industrial Engineering Operations Management Share QuestionEmailCopy link Comments (0)