Nan Wong is a phlebotomist in a busy private laboratory. She has a…

Question Nan Wong is a phlebotomist in a busy private laboratory. She has a… Nan Wong is a phlebotomist in a busy private laboratory. She has a friendly and out going personality and prides herself on being able to remember the regular clients names. They always felt that Nan is glad to see them and looked forward to visiting with her when they arrived for the regular tests. Today has been particularly busy. Just after lunch there were a large number of patients who arrived at the same time. Nan still found time to chat for a few seconds with each patient but spend a little more time with Mr. Smith who brought in photos of his new grandson, Nan drew blood for a prothombin and labeled the tube from memory after all these years she knew Mr. Smith s client number off by heart. A couple of hours later, the hematology supervisor came to Nan to get her help solving a problem. It seems that there were two specimens from Mr. Smith; both had the same name and number, but one tube bore Nan s initials and the other was taken by Sue Hassan. Sue insisted she had carefully checked Mr. Smith s identity in fact, Mr. Smith had laughed when Sue asked him to spell his name. What has happened here? How could this mistake have been prevented? What are the consequences which may result when this type of error is made? Consider the patient, the laboratory and the phlebotomist in the answer. Comment: Like many real life situations, at first it does not seem to make sense, but make sense you must with the limited information given in this case study. In real life we often start off with limited information. What could you do to find out more? There are several possible explanations. What seems most plausible to you? What do you think is most likely to have occurred? There are clues within the text that may help. Health Science Science Nursing Share QuestionEmailCopy link Comments (0)