Miriam is an EN working regularly in a large residential aged care service. The facility is a well-organisedorganisation providing high-quality and safe residential care for the residents. Its goals and objectives areto:● Provide care services that recognises the rights, dignity, values, and beliefs of residents and theirfamilies;● Ensure involvement and commitment of all employees in a ‘team approach’ to quality care;● Maintain a microbiological safe environment by preventing the risk and spread of infection; and;● Continually review care and service delivery as part of Continuous Quality Improvement Plan, andthat all identified problems and feedback are addressed to the satisfaction of staff, residents andtheir relatives.Miriam works in the morning shifts (0700-1500 hours) with her workgroup. She is mainly responsible forproviding nursing care for 38 residents; some of them need percutaneous endoscopic gastrostomy (PEG)feeding tubes. Thenursing activities she undertakes in a shift include handover, medication administration, wound care,physical review, infection control, verbal communication, documentation, print and fax, transit and staffbreak and other (the detailed classification of activities could be found in the Table 1 of journal article titled’Nursing staff work patterns in a residential aged care home: a time-motion study’ (Reference 2 below).Miriam’s shift work schedule is very tight and her common work process in morning shifts normally startsand ends with handovers. Three major tasks that she performs during the shift are medicationadministration, wound care and documentation. Documentation is completed at the point-of-care and aftercare provision. If she has time, she would undertake a physical review; otherwise, this task would beallocated to a personal carer who provides personal care. She takes a break after the morning medicationround and before and after the noon medication round (the detailed work process in morning shifts andime spent on each activity could be found in Figure 1 and Table 2 of the journal article titled ‘Nursing staffwork patterns in a residential aged care home: a time-motion study’ (Reference 2 below).To organise and prioritise all tasks required in a shift, Miriam decided to create a work plan and shift workschedule with the assistance of her supervisor (an RN).Reference:1. https://www.maci.org.au/about-us/quality-of-care-objectives/2. Qian, S., Yu, P., & Hailey, D. (2016). Nursing staff work patterns in a residential aged care home:

Question CASE STUDYMiriam is an EN working regularly in a large residential aged care service. The facility is a well-organisedorganisation providing high-quality and safe residential care for the residents. Its goals and objectives areto:● Provide care services that recognises the rights, dignity, values, and beliefs of residents and theirfamilies;● Ensure involvement and commitment of all employees in a ‘team approach’ to quality care;● Maintain a microbiological safe environment by preventing the risk and spread of infection; and;● Continually review care and service delivery as part of Continuous Quality Improvement Plan, andthat all identified problems and feedback are addressed to the satisfaction of staff, residents andtheir relatives.Miriam works in the morning shifts (0700-1500 hours) with her workgroup. She is mainly responsible forproviding nursing care for 38 residents; some of them need percutaneous endoscopic gastrostomy (PEG)feeding tubes. Thenursing activities she undertakes in a shift include handover, medication administration, wound care,physical review, infection control, verbal communication, documentation, print and fax, transit and staffbreak and other (the detailed classification of activities could be found in the Table 1 of journal article titled’Nursing staff work patterns in a residential aged care home: a time-motion study’ (Reference 2 below).Miriam’s shift work schedule is very tight and her common work process in morning shifts normally startsand ends with handovers. Three major tasks that she performs during the shift are medicationadministration, wound care and documentation. Documentation is completed at the point-of-care and aftercare provision. If she has time, she would undertake a physical review; otherwise, this task would beallocated to a personal carer who provides personal care. She takes a break after the morning medicationround and before and after the noon medication round (the detailed work process in morning shifts andime spent on each activity could be found in Figure 1 and Table 2 of the journal article titled ‘Nursing staffwork patterns in a residential aged care home: a time-motion study’ (Reference 2 below).To organise and prioritise all tasks required in a shift, Miriam decided to create a work plan and shift workschedule with the assistance of her supervisor (an RN).Reference:1. https://www.maci.org.au/about-us/quality-of-care-objectives/2. Qian, S., Yu, P., & Hailey, D. (2016). Nursing staff work patterns in a residential aged care home:a time-motion study. Australian Health Review, 40(5), 544-554.https://www.publish.csiro.au/ah/pdf/AH15126Identify workgroup objectives and Miriam’s personal responsibilities, actions to fulfill her responsibilities and barriers to her fulfilment, against the organisation’s goals and objectives, and develop a work plan, using the template of ‘Work Plan against Organisational Goals’ provided below. PC 1.1, 1.2, 1.3, KE 1.3, PE 1.1Plan a personal shift work schedule for Miriam using the template of ‘Shift Work Schedule’ provided below (more rows in the table can be added for the tasks to do if needed). PC1.4, PE 1.2Discuss and seek the feedback on the developed Work Plan and Shift Work Schedule from Miriam supervisor (your trainer, RN), and update and submit the Work Plan and Shift Work Schedule based on her/his feedback, using the template of Shift Work Schedule provided below. PC 2.1, 3.3, KE 3.2, PE 1.3According to the developed ‘Work Plan against Organisational Goals’ and ‘Shift Work Schedule’,Miriam completed all types of nursing care activities in her shifts. In the organisation’s performanceappraisal, Miriam received general positive feedback on her performance from her supervisor (RN)and clients. However, the feedback and recommendations on her tasks performed of physicalreviews and communication with residents have been received. Her supervisor advised Miriamshould focus more on physical reviews to monitor closely the health state of residents; and Miriam’sclients thought she had not spent enough time to talk to them and explain the procedure clearly.To enhance her work performance and fulfil the tasks more effectively and efficiently in the future,Miriam decided to analyse and evaluate the feedback and make an update on her personal work planand schedule.State at least three (3) methods that Miriam could use to analyse and evaluate the feedback from her supervisor  and clients. PC 3.2Identify what update on Miriam’s personal work plan and schedule can be made, provide at least two (2) examples. PC 3.3Please ANSWER ALL QUESTIONS AND ALSO FILL TABLES SHOWN IN THE ATTACHED FILES.Image transcription textWork Plan against Organisational GoalsStudent Name Student ID – . . . My Actions toBarriers to Organisation 5 goals… Show more… Show moreImage transcription textContinually review care and servicedelivery as part of Continuous QualityImprovement Plan, and th… Show more… Show moreImage transcription textShift Work Schedule Student NameStudent ID Date Shift Time/periodTasks to do Time Frame … Show more… Show more  Health Science Science Nursing HBM HNBM Share QuestionEmailCopy link Comments (0)