LPN who has been on the unit for 20 years. On your first day she says to you, “The only difference between you and me is the size of the paycheck.” Demonstrate how you would respond to this statement, using assertive communication techniques.A patient is admitted to the same-day surgical center for a breast biopsy. She is accompanied by her significant other, who has just had an altercation with an admissions secretary about their insurance. The patient then has to wait 30 minutes after her designated arrival time. When the nurse comes to call the patient, her significant other turns and says loudly, “What is wrong with you people? Can’t you ever get anything straight? If you can’t get the insurance right, and you can’t get the time right, how can we expect you to get the surgery right?” How would you defuse the situation?

Question This is your first position as an RN, and you are working with anLPN who has been on the unit for 20 years. On your first day she says to you, “The only difference between you and me is the size of the paycheck.” Demonstrate how you would respond to this statement, using assertive communication techniques.A patient is admitted to the same-day surgical center for a breast biopsy. She is accompanied by her significant other, who has just had an altercation with an admissions secretary about their insurance. The patient then has to wait 30 minutes after her designated arrival time. When the nurse comes to call the patient, her significant other turns and says loudly, “What is wrong with you people? Can’t you ever get anything straight? If you can’t get the insurance right, and you can’t get the time right, how can we expect you to get the surgery right?” How would you defuse the situation? Health Science Science Nursing SAM 1A Share QuestionEmailCopy link Comments (0)