Katie has recently started work with a disability agency, which provides

Question Answered step-by-step Katie has recently started work with a disability agency, which providesa day program for people with disabilities. Disabilities range from neurological, psychiatric and physical. Most of the clients are teenagers or are in their early twenties. It is Katie’s first job in disability work, as she has just completed her Certificate III.One of the objectives of the agency is to support clients to develop skills to enhance their daily living activities and support them to access employment opportunities. The agency has links with a number of employers that have a policy to employ people with disabilities.During Katie’s first day of training, her supervisor asks her to reflect on her own ability to work inclusively and improve her self-awareness and social awareness. Katie’s supervisor says this is a critical component of her training, as having strong self-awareness benefits her ability to work with diverse clients.On the same day, one of the clients Katie is introduced to has a toileting accident in the café. She is asked to support the client to be cleaned in the bathroom and change his clothes. She is given clear instructions about hygiene and infection control.Another client she talks to has Tourette syndrome, which causes him to yell out intermittently. QUESTION1)Use the reflective cycle to systematically think about Katie’s self-awareness on her first day in the program. Use all the headings in the cycle to structure your reflections.2)Describe two actions Katie could take to improve her social awareness. Margie works with young foster children in metropolitan Sydney. The service supports the needs of children from diverse backgrounds. Some children do not know or understand much about their culture or customs. Cultures represented include Islamic, Chinese, Korean, Sudanese, Syrian, Maori, Torres Strait Islander, and different Aboriginal cultures.Margie’s job as diversity officer is to promote diversity in the workplace, and ensure that staff are adequately trained to meet the diverse linguistic, cultural and social needs of the children.One of Margie’s colleagues, Lin, asks to speak to Margie about his concern regarding one of the children. Zayaan is a practising Muslim and has been placed with a white Australian family. Lin says that Zayaan has lost weight and appears undernourished. Lin is concerned that Zayaan is being neglected. When Zayaan is brought in for an interview with the family, she sits quietly and does not speak. Afterwards, Margie asks to speak with Zayaan on her own and, after quite a long interview, learns that Zayaan has been told that she cannot eat unless she eats the pork provided; she needs to swim at the beach with the other children; and she cannot practise Islam at home.3)What practices or procedures could Margie implement to promote respect and value of diversity and inclusiveness in the workplace? 4)Explain what Zayaan’s rights are, and what Margie and Lin’s responsibilities are to ensure Zayaan’s rights are protected.  John is working for an agency that provides services to diverse groups, such as Islamic people, Aboriginal and Torres Strait Islander peoples, Chinese people and Korean people. Part of his role is to promote diversity and inclusiveness in the workplace.One of his colleagues, Michelle, comes to John one day to report that she can no longer work with one of the male clients, Hung. Hung is Chinese, and according to Michelle, he is rude and dismissive towards her and refuses to participate in any of the activities Michelle organises. Michelle has asked for a transfer.John thinks it is a good idea to consult Hung about the situation. When he does, he learns that Hung does not understand Michelle’s strong Australian accent. When John speaks to the referring agency, he also learns that Hung has learning difficulties and concentration difficulties, which cause him to be easily irritable and become distressed.5)How could John show respect for diversity when communicating with both Hung and Michelle about the situation? 6)Identify the verbal and nonverbal communication John should use to establish, develop and maintain effective relationships, mutual trust and confidence with Hung and Michelle. 7)What strategies should John use to communicate in the most efficient way possible to address the language barrier? 8)Describe how John could access language and cultural interpreter communication resources that support individuals and organisations to embrace and respond to diversity. 9)Describe how image resources could assist with communication difficulties in this situation.10)Describe who John could contact to assist with communication needs. Give three examples in your answer.  Health Science Science Nursing Share QuestionEmailCopy link Comments (0)