Jose was promoted recently as manager of a cancer care clinic, which

Question Jose was promoted recently as manager of a cancer care clinic, whichhad just expanded its hours from 6 a.m. until 11 p.m. Jose has realized that staff nurses are reluctant to sign up and do quality chart audits. He gathers information about quality improvement, reviews the literature on motivation and incentives, and discusses the issue with other nurse managers. He continues to manage the clinic, thinking about the information he has gathered but does not consciously decide or reject new ideas. When working on a new problem, self-scheduling for the change in hours, he realizes a connection between the two problems. Many nurses complain that by the time they receive the schedule the day shifts are filled. Jose tells them that he will review the chart audits and that those nurses who regularly participate in quality improvement projects will receive a perk. They will be allowed to have a first choice at selecting the schedule they want to work on a rotating basis. He discusses the plan with the staff and proposes a 2 months trial period to determine whether the solution is effective. Identify the steps in critical thinking that Jose used to arrive at the solution.  Health Science Science Nursing Share QuestionEmailCopy link Comments (0)