John works as an analyst for ECH holdings. One morning he is asked by his manager to deliver a parcel to a client in town using the company car. While on route, John is involved in an accident and the company car is damaged in the process. As per the correct procedure, John logs an incident report, but a few days later he is surprised to receive a lawyer’s letter from ECH, claiming that he was using the car for his own personal reasons and suing John for the cost of the damages to the vehicle. John argues that he was merely following orders from his manager and that the accident was not his fault. ECH does not accept John’s claim and proceeds with issuing him two letters. First, a letter of demand to cover the costs incurred of the damaged car and second, a letter of dismissal. Discuss the concepts of substantive and procedural fairness in relation to this example above.

John works as an analyst for ECH holdings. One morning he is asked by
his manager to deliver a parcel to a client in town using the company
car. While on route, John is involved in an accident and the company
car is damaged in the process. As per the correct procedure, John logs
an incident report, but a few days later he is surprised to receive a
lawyer’s letter from ECH, claiming that he was using the car for his
own personal reasons and suing John for the cost of the damages to the
vehicle.

John argues that he was merely following orders from his manager and
that the accident was not his fault. ECH does not accept John’s
claim and proceeds with issuing him two letters. First, a letter of
demand to cover the costs incurred of the damaged car and second, a
letter of dismissal.

Discuss the concepts of substantive and procedural fairness in
relation to this example above.