Hope City University Residence (HUR) provides housing services on…

Question Answered step-by-step Hope City University Residence (HUR) provides housing services on… Hope City University Residence (HUR) provides housing services on the campus of Hope City University (HU), in the municipality of Hope City. Students at HU can take advantage of living in a residence community with opportunities for growth beyond classroom learning. There are 10,000 students at HU, and approximately 20% of them live in residence. The HU residence is committed to providing a holistic experience, promoting the personal development of students, as well as operating in an environmentally sustainable manner. The residence director, Jo Keeping, oversees HUR and manages relations with external partners, such as the hair salon located in the residence complex. Jo supervises staff in the department and administers the annual $10 million operating budget. HUR generates revenue from a number of sources including residence rental fees and vending machine services, which generate a small annual surplus. Jo also develops departmental policies and procedures affecting the quality of student life in residence. These include guidelines on confidentiality, drugs and illegal substances, alcohol, subletting rooms, and student wellness checks. The residence director liaises with students, parents, the broader university community, and the general public, especially HUR’s neighbours. As an appointed member of the disciplinary panel, Jo is also engaged in student discipline within the residence. Jo has two full-time direct reports, the residence life manager and the residence support administrator. They are supported by about 50 residence assistants (RAs), who are HU student leaders living in residence. HUR also employs a number of front-desk staff — full-time and part-time employees who are available at the HUR entrance 24 hours a day, 365 days per year. RAs are carefully selected and receive one full day of training in maintaining community standards, community programming, crisis management, and peer counselling. They are not expected to be professional counsellors, but they must do their best to assist students in crisis. Nevertheless, there seems to be a growing concern on campus with student emotional issues, such as stress and anxiety. In recent years, there has been a noticeable increase in the number of reported issues pertaining to sexual harassment and assault. RAs are paid by a tuition deduction on their student fees account at HU. In addition to her salary, Jo qualifies for a substantial bonus based on a combination of (1) a student satisfaction survey; and (2) the level of surplus of the residence operations (that is, residence revenue exceeding residence expenditures). Mission statement HUR does not have a formal mission statement. However, HUR management believes that residence is an integral component of HU’s academic community, providing students with a clean, accessible, diverse, and reasonably priced living-learning environment in which safety is a priority.Conversely, HU has a formal mission statement. Jo asked around the campus and eventually learned that HU has three main strategic pillars that support it: • teaching and learning excellence • meaningful research and innovation, adding to the intellectual, social, and economic capital of our communities • opportunities for our students, staff, and faculty to serve local and global communities — to be citizens of the world  HUR intends to set the tone for strategic management of the residence operations. Jo has asked you, in your role as CPA, to help guide her to set the tone. Required: a) Draft a mission statement for HUR. (2 marks) b) Draft a vision statement for HUR. (2 marks) c) Draft a statement of values for HUR that includes four important values. Provide a brief explanation of the importance of this statement of values and how it fits in the context of HUR. (8 marks)  Business Management Project Management SCS 0974 153 Share QuestionEmailCopy link Comments (0)