FEEDBACK: Angela Lozano, This is a thoughtful response, and it’s…

Question Answered step-by-step FEEDBACK: Angela Lozano, This is a thoughtful response, and it’s… FEEDBACK: Angela Lozano, This is a thoughtful response, and it’s built with strong details, but it’s primarily summary, too. What’s the argument?  You’re missing a “thesis statement” right now and that limited your success here. That Samsung’s reputation was damaged and they were economically impacted is a fact, not an argument–what “ethical” issue is at stake for the company?  What ethical principle did they fail to uphold?  Then you can reference the economic impact and damage to their reputation as a “consequence” of their failure to uphold an ethical principle—this draft could be modified to earn high marks. The structure is there, it just needs a thesis and some adjustments to the argument.  2) What are some of the obvious or less obvious ethical issues involved in product recalls? How might these ethical issues come into conflict with a particular company’s economic concerns? Given these issues, did Samsung respond adequately to the known problems with their batteries? The Samsung 7 has had a rise of catastrophes. Despite their attempt to minimize the number of incidents, Samsung’s response to the battery incident has damaged their reputation and they are being economically impacted as well. After plenty of incidents regarding the overheating of the phone’s battery, the Galaxy Note7 was recalled. The United States, Consumer Product Safety Commission, pulled the smartphone off the shelves because, the battery in the smartphone is made of lithium-ion that was overheated can catch on fire and pose danger to consumers. Consumers in South Korea also faced similar issues, Samsung was encouraged to recall the product and ultimately being discontinued in 2016, due to consumers experiencing the following. Consumers reporting, they were getting burned from the overheating of the phone, catching on fire, smoking, catching on fire on airlines, suffering respiratory affects from the smoke, etc. Due to the experiences reported previously, Samsung was economically impacted. Samsung gave their consumers options such as a discount of another phone they could buy, get reimburse and exchanged the Note7 with another new smartphone. They were faced with a lot of lawsuits as well leading the company sale to decline 15%, is a loss of $337 million in sales and in South Korea, 527 consumers demanded the company to pay 500,000 wons, equivalent to $440. Samsung took a big loss with the issues the phone caused, which might have also been the loss of revenue from their other products they gave to owners of the Galaxy Note7. Samsung did respond adequately to the known problems with their batteries. They took action from the cases reported from the United States and South Korea, by informing consumers what was going on and what they could do in the meantime, such as not charging the phone over 60 percent to minimize the risk of overheating. They compensated owners of this phone with deals and returns and they also took responsibility in court when they paid victims. Although they attempted to relaunch the phone, they discontinued it in 2016. The ethical issues involved in the product recall were influenced by incidents consumers reported. The common overheating of the phones on planes and the physical pain the malfunctions gave to owners of the smartphone led to the company being sued and economically impacting them. Concluding a personally standpoint by a Samsung consumer on their approach to respond to consumers yes, Samsung did not respond adequately to the battery scandal. https://www.independent.co.uk/news/business/news/samsung-galaxy-note-7-explodes-recall-customers-sue-over-exploding-handset-south-korea-a7377451.html   Arts & Humanities English ENG MISC Share QuestionEmailCopy link Comments (0)