Explain the differences between professional and mass services in terms of resource requirements and process design.

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Explain the differences between professional and mass services in terms of resource requirements and process design.

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students are required to write an essay and explain how they will improve the employment relations environment further in SGA from strategies they have learned in mg204 class. The essay should also address how if the union wins the election and represents SGA employees, can use management union partnership to improve efficiency and performance of the organization.
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John was discussing the market for cocoa beans with his friend Kim. John said, "Ever since Venezuela announced that its cocoa harvest was its lowest ever in fifteen years, the price of cocoa beans has been rising and rising and people are buying more and more. I think the demand for cocoa beans must be upward sloping." Is John’s reasoning correct? Explain why or why not.
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John works as an analyst for ECH holdings. One morning he is asked by his manager to deliver a parcel to a client in town using the company car. While on route, John is involved in an accident and the company car is damaged in the process. As per the correct procedure, John logs an incident report, but a few days later he is surprised to receive a lawyer's letter from ECH, claiming that he was using the car for his own personal reasons and suing John for the cost of the damages to the vehicle. John argues that he was merely following orders from his manager and that the accident was not his fault. ECH does not accept John’s claim and proceeds with issuing him two letters. First, a letter of demand to cover the costs incurred of the damaged car and second, a letter of dismissal. Discuss the concepts of substantive and procedural fairness in relation to this example above.