Chapter 05: Communication and Interpersonal Skills Chapter Review Questions/ Answer  

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Question Answered step-by-step Chapter 05: Communication and Interpersonal Skills Chapter Review Questions/ Answer  1.     Define the following terms. a.      Communicationb.     Encodingc.      Decodingd.     Conflicte.      Interpreterf.       Manipulationg.     Paraphraseh.     Passive aggressivei.       Culturej.       Cultural differencesk.     Workable compromisel.       Subculture 2.     Write the term from the list below that best describes the following statements. AgeismDiversityElitismEmpathyEthnocentrismStereotyping a.      There are nine countries represented among our employees.b.     She is too old to handle the work on this unit.c.      Our unit has the best, most educated employees and should be paid more.d.     Beth has a special relationship with the patients on the oncology unit because her mother is a cancer survivor.e.      People from Germany do not have a good sense of humor.f.       I only want American nurses to take care of my mother. 3.     Write an example of a hospitalized patient’s situation that exemplifies each of the first four needs outlined in Maslow’s hierarchy of needs. a.      Physiologicb.     Safety and securityc.      Belonging and loved.     Esteem 4.     Name four components of the communication process. 5.     Explain how unsuccessful communication can occur during the encoding and decoding process.  6.     Using the communication model, demonstrate a successful communication process and an unsuccessful communication process (think of personal experiences). Identify at which step of the process the errors occurred. a.      Successful communicationb.     Unsuccessful communicationc.      Step of the communication process at which error(s) occurred 7.     List two common errors in encoding a message. 8.     List two common errors in decoding a message. 9.     List three examples of symbolic nonverbal communication. 10. List three examples of body language used in nonverbal communication. 11. Fill in the percentage used of each of the following verbal and nonverbal types of communication during the process of communicating messages. a.      Facial expression and eye contact, including the length of glance _____%b.     Vocal qualities, including tone, loudness, firmness, hesitations, and pauses _____% c.      Verbal, actual words ______% 12. Identify the cause(s) of unsuccessful communication in each of the following situations. a.      A nurse interviewing an Asian patient sits on the side of his bed while making direct eye contact. The patient looks away, avoiding eye contact. The nurse thinks the patient is despondent or is being rude. (Refer to Table 5-1.)b.     Mrs. Fredrick, an elderly female patient who has never been ill before, is admitted to the hospital. Joe, a young male certified nursing assistant (CNA), is assisting her into bed. Joe tells Mrs. Fredrick, “OK, honey, your doctor has ordered that you be NPO because you’re going to have a UGI this morning.” Mrs. Fredrick begins to cry.c.      Dr. James asks Sue, the health unit coordinator (HUC), to answer her calls while she is in the treatment room performing a procedure. Sue leaves the nurses’ station for a short break and does not hear the operator paging Dr. James. When Dr. James returns to the nursing station and asks for her message, Sue says, “What message?” Dr. James angrily walks away.d.     Cindi, the registered nurse (RN) who is caring for Stan Potter, a homeless man, does not spend the usual amount of time with him on admission because he is dirty and does not have any social skills. 13. List five levels of listening, 14. List nine listening skills that would most help you improve your interpersonal communication. 15. List the five feedback skills that you feel would help you improve your interpersonal communication. 16. Define and explain the importance of culturally sensitive care in the health care setting.  17. List five guidelines to follow that could improve intercultural communication. 18. Label the following behaviors as assertive, nonassertive, or aggressive. a.      Self-denyingb.     Self-enhancing at the expense of othersc.      Open, honest, and respectful of others’ rights 19. Explain the following assertiveness techniques. a.      Broken recordb.     Foggingc.      Negative assertiond.     Negative inquiry 20. List six steps that you should follow when dealing with an angry caller. 21. List 12 preceptor guidelines for training an HUC student or a new employee.  22. List 10 student guidelines for completing the clinical experience. 23. Identify five ways that communication and interpersonal skills are used in the health care setting. 24. Explain why the implementation of the electronic medical record (EMR) is requiring even greater communication skills of the HUC. SURFING FOR ANSWERS 1.     Conduct a search for barriers to communication in health care, and document what barriers you find from at least three websites. 2.     Locate three websites that discuss the importance of effective communication in health care. short paragraph explaining the importance of effective communication, and list the websites quoted. 3.     Search culturally sensitive health care, and document five facts that you did not know before. 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Question SCENARIO A male in his mid-sixties presented to his St Bryans... SCENARIOA male in his mid-sixties presented to his St Bryans Hospital emergency department (ED) with complaints of shortness of breath and chest pain. He had a history of chronic obstructive pulmonary disease (COPD) and cardiovascular disease (CVD).  The patient was admitted for exacerbation of COPD symptoms and atypical chest pain.  At various times during the admission process, the patient was noted to be a 'falls risk' but not fully recorded or assessed using a falls risk tool.  He fell twice while in the acute ward in the am shift.  He was then found later in the day on the floor near his bed, and was subsequently diagnosed with a fractured neck of femur.  This resulted in the patient having to undergo a surgical procedure to treat the fractured neck of femur.  The patient stated that he had used the call bell to request assistance getting to the bathroom but no- one responded. As a result, the patient attempted to get out of bed on his own and got caught in wires and cords that were attached to him, causing him to fall. On investigation of the incident, the team found that there were several safety issues that contributed to his fall. These included no bedside commode, no access to the bed alarm, no signage on the door or a wrist band. The number of falls on the ward has also increased over the recent months.  As part of the St Bryans Hospital Best Practice committee you are required to research the current nursing literature about nursing management and prevention of falls.  You will then present a report on your findings, and make recommendations for possible 'nursing best practice standards or quality improvement strategies' that would reduce the risk of falls for other patients in the facility. Please use the template and headings below for the creation of this report.   Dear Team Members,There has recently been some increases in falls within our hospital.  All members of the Best Practice committee are required to research current 'nursing research data' about the nursing management and prevention of falls.  You will then present a report on your findings, and make recommendations for possible 'nursing best practice standards or quality improvement strategies' that would reduce the risk of falls for other patients in our hospital.There are important issues that we need to resolve regarding the increased prevalence of falls, and achieve a team decision to reduce the occurrence of falls. The recommendations will be discussed by the committee, to then agree to best practice actions for implementation by the hospital. .                                                                                  Lauren Wilson (Chair)papers for research Fall Articles for Assessment 2A The following articles are to guide you in your assessment. You will need to locate the article and we have only supplied a title to guide you Yarning about fall prevention: Community consultation to discuss falls and appropriate approaches to fall prevention with older aboriginal and Torres Strait islander people.Measuring hospital falls prevention safety climateCreation of a multi-interventional fall-prevention program: Using evidence-based practice to identify high-risk units and tailor interventionsExercise Interventions for Preventing Falls Among Older People in Care FacilitiesPerspectives of older adults regarding barriers and enablers to engaging in fall prevention activities after hospital dischargeComparing a patient positioning system to an overhead LIFT with pillows for impact on turning effectiveness.   Assessment Instrument: Questions and Observation Checklist Student Name:                                                                                                                    Student ID: Read the scenario on falls and answer the following questions related to the scenario. Explain the situation in this scenario and why research may be required to support and improve work practices, and your own nursing practice as an employee of this simulated workplace.  (1-2 typed lines approximately 20-50 words)  Review the different sources of information available about preventing and managing falls (eg nursing practice standards, journal publications, senior nurses or nurse specialists, falls management interest groups or working parties). Identify the current trends for falls prevention and management described within these information sources.  ie describe current changes and actions that are occurring for preventing and managing falls described in these different sources.  Note a minimum of 3 trends.  (2 typed lines or multiple dots points of approximately 30-50 words) Evaluate these current trends about preventing and managing falls in nursing practice.  ie evaluate current changes and actions that are occurring for falls prevention and management.  (2 typed lines of approximately 30-50 words) Create a personal research objective for locating information about 'preventing and managing falls'. (1-2 typed lines approximately 20-50 words)  Select and evaluate possible methods of gathering information on preventing and managing falls. You will need provide no less than three examples of methods you could potentially use (for each method provide one to two sentences 20-50 words)Method of gathering information on falls prevention and management Evaluation of this method for gathering information        Use a systematic approach to complete a literature search, and access nursing clinical research articles about falls prevention and management. Make notes of how you completed this search in the table below.List your search terms, the journal databases or other sources used and keywords, including Boolean phrases/terms.  You may use a variety of key terms or methods to refine your search.  At least two examples are required. Credible databases or sources used in your literature searchKeywords  used in the literature search        From this literature search, locate journal articles related to falls management and prevention. From these different articles, you will then need to select 1 journal article to use.  It must have been published within the last 10 years, nursing oriented and based on nursing research.Explain how you reviewed the different articles in your literature search, and then made your final decision about which journal article was the most relevant to your personal research objective.    (2-3 typed lines of approximately 50-70 words) Compile the information from your selected article in the table provided below to prioritise and organise your information and support your analysis.  This compiled information will then be presented to the best practice committee. Table to review and organise article informationAWhat is the title of your journal article? Provide APA reference   (Bring this article to the committee meeting and also attach this article to your final submission)BBriefly summarise and prioritise the findings in the research article.  Prioritise the important information based on your need to make recommendations about pressure injury prevention or management. CExplain how you decided the information and research in this journal article was the most relevant in meeting your personal research objectives and the requirement for this committee meeting. DWhat year is your research article?    Based on this year of publication, assess the currency of the information in your journal article.   EExplain how the author/s, type of journal, sample size/ type, and the type of research process used by the researcher makes this a strong article to guide your evidence based practice decisions. FExplain the reliability of the information in your research article.(ie is the information credible? is the data or decision supported by statistics to make their final decisions and recommendations? could you recreate this research? Is the sample relevant to the data?) GReview the final recommended actions in this journal article then evaluate and make a judgement about the feasibility (capable or possible) for implementing these actions to falls prevention and management within the workplace. HReview the final recommended actions in this journal article then evaluate and make a judgement about the benefits for implementing these actions to   prevention and manage falls within the workplace. IReview the final recommended actions, in this journal article then evaluate and make a judgement about any possible risks if you implemented these actions to prevent and manage falls within the workplace. JCompare and contrast the falls management clinical practice guidelines in the Blackboard shell to the recommended actions in the journal article.    State what is similar between the two:    State what is different between the two:    KReview all of the points you have already included in this table about the research article and create a final conclusion about what you would recommend to the practice committee. L Review all of your collected information and assess the different actions that could be implemented within the hospital to prevent and manage falls.  Use dot points to list the information that could be used M Based on the information you have reviewed, create three final recommendations to reduce the number of falls in the hospital? NIdentify if you have located sufficient information to make a decision or if further research is required, or if the information in the journal article requires further research and testing.  Provide a reason for your decision.  ODevelop actions and a plan to implement your final decisions and outcomes (ie how you will complete further research or how you will implement your recommendations) as a recommendation to the committee.  This can include a plan with suggestions of how to support the implementation of the research findings.Make notes of these agreed actions Health Science Science Nursing NURSING CHCPOL003 Share QuestionEmailCopy link Comments (0)
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