Case Study St. Charles Madras is a critical access hospital with 25…
Question Answered step-by-step Case Study St. Charles Madras is a critical access hospital with 25… Case Study St. Charles Madras is a critical access hospital with 25 licensed beds and 240 employees located in Jefferson County, Oregon. The hospital provides surgical services, imaging, intensive care, a Family Birthing Center, medical and emergency care, and an outpatient laboratory. It is a certified level IV trauma center. With four hospitals and more than 220 employed medical providers, St. Charles Health System is the largest provider of medical care in Central Oregon. It owns and operates 3 hospitals, a women’s health center and 11 clinics across central Oregon. According to its 2019 community health needs assessment, Jefferson County is almost 60 percent white and 40 percent other races. Of the others Native American Indian (NAI) are 18.6 percent and Latino or Hispanic are 20 percent. In the customer service and satisfaction survey, patients and suppliers complained that employees (doctors, nurses, pharmacy technicians/pharmacists, among others); were not empathic when they went to receive services. The Hispanics complained that no staff spoke Spanish. Others complained that they did not give clear instructions at the time of a prescription or medical order to carry out a study. Even people with limited economic resources mention that sometimes they do not want to offer them appointments to carry out the recommended studies;and when they do, they demand that they must pay for them at the time of collecting the results. Many of them comment that they only receive federal aid. You, as Administrator of the Medical Center, are entrusted to intervene with the employees to improve this situation. You have been given 3 months to do what you see fit and re-administer the survey. After reading this replyWhat elements do you consider may be influencing this behavior?What social determinant would you address, why and how? Social Science Psychology PSY 10008 Share QuestionEmailCopy link Comments (0)
