Case 1 – O’Brien Co. O’Brien Corporation is a midsized, privately…

Question Answered step-by-step Case 1 – O’Brien Co. O’Brien Corporation is a midsized, privately… Case 1 – O’Brien Co.  O’Brien Corporation is a midsized, privately owned industrial instrument manufacturer supplying precision equipment to manufacturers in the Midwest. The corporation is 10 years old and uses an integrated ERP system. The administrative offices are located in a downtown building, and the production, shipping, and receiving departments are housed in a renovated warehouse a few blocks away. Customers place orders on the company’s Web site, by fax, or by telephone. All sales are on credit, FOB destination. During the past year, sales have increased dramatically, but 15% of credit sales have had to written off as uncollectible, including several large online orders to first-time customers who denied ordering or receiving the merchandise. Customer orders are picked and sent to the warehouse, where they are placed near the loading dock in alphabetical sequence by customer name. The loading dock is used both for outgoing shipments to customers and for receipt of incoming deliveries. There are 10 to 20 incoming deliveries every day, from a variety of sources. The increased volume of sales has resulted in a number of errors in which customers were sent the wrong items. There have also been some delays in shipping because items that supposedly were in stock could not be found in the warehouse. Although a perpetual inventory is maintained, there has been no physical count of inventory for two years. When an item is missing, the warehouse staff writes the information down in a log book. Once a week, the warehouse staff uses the log book to update the inventory records. The system is configured to prepare the sales invoice only after shipping employees enter the actual quantities sent to a customer, thereby ensuring that customers are billed only for items actually sent and not for anything on back order.  based on the case above, i need help with the following questions/items below. Define the community to assess Problem identified Describe the project/service to be developed Business Opportunity: Reason for proposing the project / Motivation for the project that the business case will propose: Scope of the project Objectives of the project: Project Duration: Project Management Timeline Business Benefit: Required Resources: Human/Time Estimated Cost: Computer Science Engineering & Technology Software engineering DIT ITC 21 Share QuestionEmailCopy link Comments (0)