Assume that you are a case manager with a new client and that you…
Question Answered step-by-step Assume that you are a case manager with a new client and that you… Assume that you are a case manager with a new client and that you work for a multi-purpose, community-based, social services agency that contracts with the federal government to help individuals and families achieve self-sufficiency. It is your job to assess each client or family and develop an individualized plan for each client, and then communicate that plan to the client in writing. Your plan will contain written materials that inform or educate each client about services and can consist of brochures, booklets, fact sheets, contracts, or instructions. You are aware that the Community Standards for Human Services Competency Area # 12 Documentation, says that “The competent human services professional writes effectively using proper grammar, correct spelling and sentence structure.” Further, the Plain Writing Act says that all government documents must use active voice and be accessible. Carl’s Case:Carl is a married Army veteran, who served two tours of duty in the Middle East. Carl sustained an injury during his last deployment and now is hard of hearing. Carl has severe post-traumatic stress disorder and finds it impossible to go out in public without suffering panic attacks. Carl has difficulty sleeping and eating and suffers from depression. Carl’s wife, Candy, is concerned for him, so she tries to handle all the housework, groceries, cooking, and taking Carl to and from his appointments. Candy now feels overloaded and burned out. She wants to get a service dog for Carl so that Carl can regain some of his independence, and attend the local community college. She also wants family therapy. Candy and Carl need help finding a service dog, family therapy, and respite care so that Candy can have some “downtime.” – Explain your first thoughts on your client’s prose, document, and quantitative literacy.- How will your assessment of your client’s literacy level decide the content of the materials you give to him or her?- Be sure to discuss at least three techniques you will use to tailor readable materials for your client.- Next, explain the plain writing techniques you will use to create instructions, fact sheets, or brochures for your client. Be sure to give specific examples to illustrate your points. Cite Ames and Fitzgerald (2016); include page numbers from the book in your citation to help your readers know where to look for your examples. Social Science Psychology HUS 3105 Share QuestionEmailCopy link Comments (0)
