As a part of your responsibilities, you are answering the phones…

Question Answered As a part of your responsibilities, you are answering the phones… As a part of your responsibilities, you are answering the phones for the day. A patient calls and begins yelling at you about an EOB that she has received that denied her claim as being “not medically necessary.” It will be important that you attempt to listen to the facts the patient is giving. What is an EOB and how would you handle this situation? Health Science Science Nursing MEA 1270 Share QuestionEmailCopy link Comments (0)