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Featured Vignette: Lorenzo

ASSIGNMENT 1:

Evaluation of Client Loss, Trauma, Grief, and Treatment Paper – You will be asked to complete a reflection and description of the below client’s potential losses and/or traumas from the following vignette in approximately 5-6 pages in length, double-spaced.

Featured Vignette: Lorenzo

Lorenzo is a 12-year-old, Biracial American boy who was referred to counseling because of his current “dishonest and avoidant” classroom and team behavior. The teacher and elementary wrestling coach, who referred Lorenzo to you, noticed that for the initial 1-2 months beginning his current grade, Lorenzo was “more social” than he is now. The elementary wrestling coach tells you that he is worried as Lorenzo is usually “a joy to work with,” but “is acting different lately.” Additionally, Lorenzo’s teacher shares that Lorenzo’s strengths include that he is “very intelligent, likes comics, offers to share his food, drinks, or other items with other students, has a fun sense of humor, and is very charismatic.” She elaborates though that “he is just not this way, lately…”

Lorenzo’s teacher also reports that now, for a few weeks and after the last 6 months, Lorenzo has become increasingly isolated and is “stealing books and classroom supplies.” She also reported that Lorenzo has never actually physically attacked other students. She shares that now, however, (i.e. in the last 1-2 months) Lorenzo has begun to steal, yell, talk about inappropriate subjects (i.e. discussing sexual terms as jokes), and cries or briefly jokes during unpredicted times. Additionally, she reports that Lorenzo will “zone out” during activities and seemingly “forget or refuse” to do in-class work or homework.

Lorenzo’s teacher then also elaborates to you that when empathically asked about his increased isolation and defiant actions, Lorenzo begins to tear up and clamp his fists together. She then clarifies that though Lorenzo gets upset and clamps his fists, he does not lose his temper or act excessively argumentative with her or his peers. Relating to these presenting issues, his teacher reports to you, too, that she is also concerned as when reaching Lorenzo’s family, he will then deny any of this behavior to them. Furthermore, she shares information records with you that indicate that Lorenzo was previously out of school for a small amount of time and in counseling as his grandmother passed away from Stage 4 Breast Cancer, about a year ago.

After thorough consultation with his teacher, you then discuss this case with Lorenzo’s coach, and his coach denies any taboo behavior, except isolation and “not participating in practices for about two weeks.” Lorenzo’s coach then reiterates to you that he wanted to reach out as “more of a worry and preventative measure,” but is less sure of the behaviors that Lorenzo’s teacher describes.

After this consultation with the teacher and coach, you then arrange a biopsychosocial assessment and a separate intake with Lorenzo. During the biopsychosocial assessment, you learn that Lorenzo has been in his current school only a little over one year and you also learn that his parents previously had him in his past counseling for being in the middle of their past “nasty” divorce which took a “pause” when Lorenzo’s grandmother died. Near the mid-portion of the assessment, Lorenzo begins to cry, clamp his fists, and then refuses to answer any more questions for you unless you stop asking about “these hard things.” You then decide to continue building rapport and pause some of your information gathering. You pivot your questions and then begin to talk with Lorenzo about his interests, hobbies, and goals for his 6th grade year in school. He shares with you that he aspires to become a pro-wrestler and go to college for science. You and Lorenzo then begin to discuss his favorite television show and end the session without all of the biopsychosocial assessment information gathered.

After this portion of his biopsychosocial assessment, you meet separately with Lorenzo’s parents.  Lorenzo’s parents share that he does actually engage in some disruptive behaviors at home, but his mother admits that “I am often so tired, I just let it go, yell at him, or just blur out his behavior with a television show.” On nights with his dad, his father also admits to only yelling, versus talking with Lorenzo when he is very disruptive at home. Lorenzo’s parents also state that though they are separated and don’t always get along with one another, “we try to work together for our son.”

You have not yet worked with Lorenzo in any following sessions, but you did observe some of the behavior that his teacher mentioned in your first intake. Please consider the following questions in using a trauma-informed approach to help Lorenzo.

Please use the following format as a template for your alternate paper:

 What is potentially stressful in Lorenzo’s life?

  1. What losses or traumas do you suspect that Lorenzo may share with you that he experienced that you would consider significant? What determines significance?
  2. How would you respond when/or if Lorenzo shares some of his various losses or traumas with you?
  3. What defense mechanisms may arise for you as a counselor with clients experiencing grief, loss, or trauma? How might you ethically bracket your countertransference and continue to work with varying clients?
  4. Do you believe trauma that clients experience, is encompassed only by DSM-5 criteria? Why or why not? For extra credit: How might your definition of trauma affect your work with Lorenzo in helping empathize and empower him, rather than re-traumatize him?
  5. What assessments or clinical interviews might you provide Lorenzo? For extra credit: Would you use any of the following assessments?: TESI, LEC-5, or ACES assessments?

 

ITC Hotels: Is Responsible Luxury Sustainable?

ITC hotels ltd. is an Indian group of hotels which has predominance in the Indian luxury hotel segment along with its subsidiary, “Welcome Hotels” which is predominant in the Indian midscale hotel segment (ITC Limited, 2004). The case study is prefaced in the introductory section with Nakul Anand, the executive director of the business who is also the protagonist of the case study, acknowledging the upcoming challenges attributed to a highly oligopolistic and competitive environment which the company operates in, that is, the luxury segment of the Indian hospitality industry (Barnier, 2020). Anand recognizes that climate change sensitivity is gaining prominence both among consumers and governments globally and this trend coincides with an exponential increase of greenwashing in the hospitality industry, which consumers have become wary of. This point of contemplation is following ITC Hotels Limited’s 9th year of rebranding as “ITC Hotels: Responsible Luxury”. Anand clarifies that ITC has successfully attempted to integrate environmentally friendly practices and CSR efforts systemically into the operations of ITC Hotels long before the greenwashing proliferation. The main challenge which the case study revolves around is the task of developing a new initiative that resonates with the company’s motto of responsible luxury but simultaneously aids the brand in differentiating itself from competitors that are adopting the deceptive practice of greenwashing while attempting to maintain a competitive advantage as leaders in environmental stewardship for the Indian luxury hotel segment (Coolidge, 2018). The company is attempting to not only maintain but also gain market share that is attributed to the brand’s values resonating with those of its customers.

The brand will also face substantial peripheral hurdles that they will have to overcome while implementing this new initiative. Owing to the customer-oriented industry they operate in; ITC hotels will have to find innovative solutions to emulate a balance between the responsibility and luxury aspects of “responsible luxury” to optimize customer satisfaction just like they have with past ventures such as the implementation of a solar-powered thermal system at one of the properties in 2017. Following the installation of the equipment, the hotel had received a slew of guest complaints pertaining to the guest’s room view being obstructed. The hotel combatted this issue with the implementation of innovative signage and the introduction of green tours of the property which helped evoke a sense of contribution to the green cause among guests. It is also noteworthy that the top line of the company only grew by 5.7% between 2016/17 and 2018/19 while the GDP of the country grew by 7.2%. (Refer to Appendix C)

S.W.O.T Analysis: Analysis of Internal and External Factors impacting ITC Hotels ltd

 Strengths: To begin with, unlike other industry players that have adopted the deceptive trend of greenwashing, ITC Hotels has actually successfully integrated C.S.R and environmentally sustainable practices systemically since 2009 and they have a customer base that can attest to responsible luxury being a fact and not just a marketing slogan. Additionally, ITC Hotels has a lot of proof to back its claim. Apart from being carbon and water positive and recycling 100% of its waste, the LEED certification that it acquired has enabled it to claim to be the “Greenest Luxury Hotel Chain in the World”. In terms of their operational practices, ITC Hotels has high levels of control across all its properties owing to the management hotel model adopted by the company, in which, even if the property is not owned by ITC it is still managed by them for a certain percentage of the revenue that is considered as management fees. Throughout its years of practicing and advocating responsible luxury the brand has always been cognizant of the customer-oriented nature of the hospitality industry and managed to find an optimum balance between the responsibility and luxury aspects of its core values. They are aware of their responsibility not only to the environment and the community but also to their guest and the sensory sleep environment redesign is a good example of this added sense of responsibility. Lastly, the brand had the highest aggregate percentage of customer satisfaction among its competitive set based on the data presented in exhibit 4 of the case study. (Data analysis of customer satisfaction shown in appendix A)

Weaknesses: The first weakness that comes to mind is with regards to the parent company ITC Ltd. The company’s origins lie in the tobacco business and until 1970 ITC stood for the “Indian Tobacco Company. The company still has “Gold Flake corporation ltd”, an extremely popular Indian cigarette listed as a subsidiary as of 2017. This may be a point of contention when one of its other subsidiaries, ITC Hotels, is trying to advocate responsible luxury (ITC Limited, 2017). The company has also failed to market itself appropriately to foreign travelers since they still prefer to patronize foreign luxury hotels that are comparable in terms of customer satisfaction and pricing. Additionally, unlike the aforementioned foreign luxury hotel brands, ITC Hotels has also failed to capitalize on the franchise hotel model where hotels can be owned and operated autonomously under the ITC Hotels brand name, hampering the company’s rate of expansion. Based on the data presented in exhibit 3 of the case study reflecting room rates of the competitive set that ITC Hotel’s is a part of, the brand had the highest price point among its competitors. This is disadvantageous when trying to gain market share. Lastly, despite having a larger property count than arguably its biggest competitor the Taj Hotels (IHCL, 2020), ITC Hotel’s revenue is approximately at a 45% deficit in comparison to Taj’s revenue based on the data presented in Exhibit 1 of the case study. (Data analysis for both the room rates and revenue benchmarks can be found in appendix B)

Opportunities: Since ITC has claimed the title of the “Greenest Luxury Hotel Chain in the World” and is considered a pioneer in responsible luxury in the Indian luxury hotel segment, ITC can be an industry leader not only implementing C.S.R efforts and environmentally sustainable practices in its own properties but partnering with other industry players to aid and enable them to follow suit and implement similar efforts and practices in their own properties. Additionally, the brand can also capitalize on its diverse brand portfolio which encompasses mid-scale to lower upscale properties and heritage leisure properties under the “Fortune” and “Welcome Heritage” brands respectively (Anonymous, 2019). This incorporates introducing a modification of C.S.R and environmentally sustainable practices and efforts implemented in their luxury properties to their other brands too allowing them to become the industry leader for responsible luxury in those segments as well. ITC Hotel’s strategic partnership with Marriot’s “The Luxury Collection” opens up vast avenues for the company to consider overseas expansion (Bethesda, 2018). They could attempt to enter various hospitality markets in Asia and the middle east such as Dubai, Maldives, and Colombo which the Taj Hotels have already managed to penetrate (Taj, n.d.). Going off the fact that while the rest of the industry was preoccupied with the “bed wars”, ITC was developing their sleep sensory environment is testament to their ability to think laterally. This allows them to gain market share by becoming the trendsetters in the Indian hospitality industry. Lastly, the fact that ITC Hotel’s parent company is an Indian legacy multinational conglomerate whose investment portfolio grew by roughly 56 Billion Rupees (195%) between 2015-2017 (ITC Limited, 2017), gives them a certain level of financial stability which enables them to plan global expansion and invest in research and development.

Threats: The most prominent threat that ITC Hotels is facing is with regard to competition. As mentioned in the case study, ITC has abundant competition in the Indian luxury hotel segment from brands such as Taj Hotels, Oberoi Group of hotels, and the Lalit and Leela palace properties. Taj in particular is a fierce competitor since it’s backed by an Indian legacy multinational conglomerate, the Tata group of companies, as well. Additionally, its C.S.R efforts are equally commendable if not more in comparison to those of ITC Hotels. Its top line amasses that of ITC’s, and it has beat ITC to the punch in terms of Global expansion. Furthermore, the brand is losing its competitive advantage as the pioneer of environmental sustainability and leader in C.S.R due to the deceptive greenwashing trend infestation in the hospitality industry. The brand is even threatened by the viability and safety of all the new initiatives it has been rolling out since 2009, in which they have been pushing their innovative and technological boundaries. The brand has to ensure that all these technologies are air-tight with regards to safety and viability to mitigate the threat of a reputational crisis where the brand is grouped with other industry players enabling the greenwashing trend.

Possible Alternatives for a Solution:

  1. Replacement of all plastic bottles with glass bottles that are sanitized and refilled in-house with water filtered using sophisticated equipment. This alternative will help reduce the single-use plastic being used by the company drastically.
  2. Expansion of the company’s Inhale pilot program that lowered the indoor suspended particulate matter to levels below those recommended by WHO in an attempt to improve the air quality for guests since 14 out of 20 cities with the highest level of air pollution in the world are located in India.
  3. Expansion of its management services to help properties outside of the ITC brand integrate C.S.R efforts and environmentally sustainable practices systemically. Owing to their expertise in the area and active involvement in groups such as the Federation of Hotels and Restaurants India, Hotel Association of India, and Federation of Associations in Indian Tourism and Hospitality, once a hotel property hires ITC’s responsible luxury integration services ITC would send a temporary management and consultancy team to analyze the property’s operation and develop C.S.R efforts and environmentally sustainable practices specifically for that property. The management team would establish standards that the property would have to meet consistently to achieve an “ITC Responsible Luxury Certification”. This could help ITC set the industry standard for C.S.R and environmental sustainability.
  4. Creation of an economic bubble in and around ITC Hotels located in remote or economically struggling locations. Since ITC Hotel’s operation involve a significant amount of involvement from local communities surrounding their properties in terms of 40% of goods for the F&B department being sourced from a distance of 80-100 km away and providing training, education, and recruitment opportunities for the local community, this initiative would essentially encompass the property taking responsibility of the local community around them. It would involve a community outreach program explaining to the communities about the logistics and benefits of the initiative and breaking down how the community and hotel property would be interdependent on one another.

**As identified in the opportunities section of the S.W.O.T analysis, the parent company of ITC Hotels, ITC Ltd, has a very robust investment portfolio that will be used to satisfy the capital requirement of these alternatives.

Analysis of Alternatives: (Refer to Appendix D & E)

**The solution set of potential alternatives will be analyzed based on the following metrics: risk, return on investment, practicality, and control.

Alternative 1: The glass bottle implementation initiative was the second most viable option in the solution set incorporated into the decision matrix. The amount of risk involved with this initiative was low since the cost of capital to implement this project was the lowest of the 4. However, low risk led to low returns giving us an R.O.1 of 44%. The company would have a moderate level of control over this initiative since a bottling and filtration plant would be located at each individual property and bottled could be refilled as per demand. In terms of practicality, this solution was fairly practical since bottled water is a commodity consumed by every hotel guest that patronizes ITC’s Hotels.

Alternative 2: While air quality in hotels is a major point of contention and India would be the most appropriate market to implement an initiative like the inhale pilot program, this alternative of the solution set was the least viable out of the 4. Firstly, the risk would be increasingly high owing to a high capital requirement due to the $24 million cost of implementation with a negative return on investment for the first year after implementation. The brand would also have low control over the process since they can only go as far as maintaining the air filtration system being used indoors but have no control over the general quality of air in the cities of India. Lastly, owing to the high capital requirement, low return of u=investment, and lack of control this does not qualify as a practical solution either.

Alternative 3: The creation of an ITC Responsible Luxury certification was the alternative that ranked the most viable out of the solutions set when compared based on the aforementioned metrics. The risk is moderate since even though there is a significant amount of capital requirement, this solution set is filling a gap in the market and keeping up with industry trends. The R.O.I is moderate as well since this solution helps improve topline performance while giving the company a competitive advantage over other industry players owing to them setting industry standards for responsible luxury. Furthermore, this solution set gives ITC a high level of control over the initiative since they get to set the standards hotels have to meet to not only get but maintain the certification status. Lastly, it is a practical solution since the trend of becoming more sustainable is here to stay, ITC can afford this level of investment and will receive a moderate to high R.O.I if the implementation is done appropriately, and as mentioned this solution set fills a gap in the market and ITC Hotel’s is the most qualifiable company to fill that gap.

Alternative 4: Lastly, the ITC economic bubble ranked second last in the decision matrix, this was because of several reasons. Firstly, the risk was moderately high since capital investment is relatively high and the R.O.I is relatively low when benchmarked with other alternatives in the solution set. In terms of control, even though the company will be in charge of developing training and education programs, local communities in India from remote and economically hurting regions are usually apprehensive of large conglomerates such as ITC and will not allow systemic integration between the hotel property and the local economy. This would make the community outreach program incrementally challenging and potentially increase the cost of implementation diminishing the practicality of the alternative overall.

Recommendation:

 Based on the objective or quantitative analysis performed in appendices D &E, the third solution set which advocated the creation of an ITC Responsible Luxury Certification program. Based on the cost-benefit analysis in which the alternatives were analyzed by being sorted in ascending order of the cost variable, the third alternative not only had the highest B-C Ratio but also had the second-highest value in terms of the benefits. Furthermore, it had the highest validity among the solution set that was incorporated into the decision matrix. Additionally, there is subjective reasoning as to why the third alternative is the most viable alternative. Circling back to the main problem statement, this solution meets all the objectives it was initially set out to achieve. Firstly, it meets the requirement of staying true to the brand’s motto of responsible luxury but simultaneously acknowledges that ITC’s product offerings are superior in comparison to that of other industry leaders. It provides the brand with a higher level of competitive advantage by enabling ITC Hotels to establish its C.S.R efforts and environmentally sustainable operational practices as industry standards that other industry players can benchmark against. This initiative along with the LEED certification enables ITC Hotels to isolate itself and its product offerings from greenwashing which helps improve consumer confidence. This increase in consumer confidence will positively reflect in both the topline performance of the company and the market share that it captures. Furthermore, this alternative is well within the realm of reality and not some utopian setting. The cost of implementation is a fraction of ITC Ltd, ITC Hotel’s parent company’s yearly growth for their investment portfolio. Additionally, ITC is not only an active member but has also helped in the creation of various organizations in the Indian hospitality industry such as the Federation of Associations in Indian Tourism and Hospitality and the Hotel Association of India which is advantageous when trying to acquire corporation from other industry players. Lastly, as mentioned earlier, this initiative helps fill the gap in the Indian hospitality industry as a catalyst for an extreme shift towards achieving environmental sustainability and appropriate C.S.R while maintaining an optimal balance with the customer satisfaction aspect of the industry. The proposed solution is appropriately aligned with emerging consumer and industry trends.

Implementation:

To begin with, the implementation of this alternative would take approximately between 12 to 18 months. The implementation process would start with a study with regards to existing environmental sustainability and C.S.R industry standards predominant in the Indian Hospitality Industry before the implementation of the initiative. Once the developers have identified the shortcoming in existing industry standards, they will begin to make a generalized template and guideline of standard environment sustainability practices and C.S.R efforts which would be the minimum requirement in terms of industry standards irrespective of the hotel segment the properties belong to. The development stage would also incorporate the formation of a preliminary Responsible Luxury management and consultancy team. This research and development phase would take approximately 6 months.

The next step of the implementation process would involve a pilot study in which a hotel property independent of the ITC brand would be partnered up with and ITC would then provide its responsible luxury-oriented management and consultancy services. This step would involve all the steps that ITC would follow through on as if the property were a real client of their new initiative. This would involve analysis of operations, development of environmental sustainability practices, and C.S.R efforts catered specifically for that property and follow through and audits to ensure the property is maintained set standards. This pilot study would be conducted over 4 months and would provide proof of concept.

Once there is proof of concept and the certification program has been optimized based on feedback from the pilot study, a formal pitch will be prepared and pitched to other industry players through the network that ITC has developed through active participation in industry organizations such as the Federation of Associations in Indian Tourism and Hospitality, Federation of Hotels and restaurants of India and the Hotel Association of India. This is would be the initial announcement of the ITC Responsible luxury Certification which would be followed by various B2B and B2c marketing campaigns to spread awareness both among industry professionals (the main target market) and the customers of the industry. Development and approval of marketing strategies would begin during the initial research and development stages itself by once everything is finalized there is an additional 2 months allocated just for marketing.

Once ITC has rolled out its marketing campaigns launched the certification program industry professionals will understand the importance of “responsible luxury” and the disadvantageous nature that the deceptive trend of greenwashing poses both in the short run and long run. It’s at this point that ITC expects companies to start signing up for the service and requesting visits from ITC Hotel’s management and consultancy teams to help make their own operation more sustainable and socially responsible without compromising their ability to provide customer satisfaction. It is at this point that based on the demand that ITC will begin to expand its Responsible luxury management and consultancy team and congruently start to expand its auditing capabilities as well. This step has a time allocation of 4 months.

Lastly, a contingency plan would be put in place in case the level of demand and the increasing credibility of the certification is not proceeding according to plan. This would include a potential partnership with the organization that administers the LEED Certification which ITC Hotels has acquired a platinum level in. Should the brand fail to evoke confidence for its Responsible Luxury certification from industry players, partnering up with a well-established and credible certification such as LEED would be advantageous and make their own certificate more credible. A partnership would open up the possibility of ITC’s certification being an Indian counterpart to the LEEDS certification, and it will be catered specifically for the Indian Hospitality Industry. Furthermore, owing to increasing interest from the government in both the hospitality and tourism sector and environmental sustainability and corporate social responsibility; government backing could be a possible avenue the brand could explore as well in terms of a contingency plan. The reason these plans are contingencies and not part of the original proposal is because they reduce the level of control that ITC has over the initiative.

Reference:

Anonymous, 2019. ITC Hotels’ Iconic Culinary Brands Recognized Amongst Best in the World. [online] Business Standard. Available at: https://www.business-standard.com/article/pti-stories/itc-hotels-iconic-culinary-brands-recognized-amongst-best-in-the-world-119120400421_1.html

Bethesda, M., 2018. The Luxury Collection Unveils Its 13th Opening With ITC Hotels. [online] Marriott International News Centre. Available at: https://news.marriott.com/news/2018/11/20/the-luxury-collection-unveils-its-13th-opening-with-itc-hotels

Barnier, B., 2020. Oligopoly. [online] Investopedia. Available at: https://www.investopedia.com/terms/o/oligopoly.asp

Coolidge, C., 2018. This Hotel Company Takes Luxury to A Whole New Level. [online] Forbes. Available at: https://www.forbes.com/sites/carriecoolidge/2018/09/10/this-hotel-company-takes-luxury-to-a-whole-new-level/?sh=6679a6a948f9

ITC Limited, 2017. Srinivasa Resort Ltd. ITC Report & Accounts of the Subsidiary Companies 2017. [online] pp.119-126. Available at: https://www.itcportal.com/about-itc/shareholder-value/annual-reports/itc-annual-report-2018/pdf/Srinivasa-Resorts-Limited.pdf

IHCL, 2020. About Taj. [online] IHCL. Available at: https://www.ihcltata.com/our-brands/taj-hotels/

ITC Limited, 2017. Balance Sheet as at 31st March, 2017. ITC Limited Reports and Accounts (2017). [online] p.124. Available at: https://www.itcportal.com/about-itc/shareholder-value/annual-reports/itc-annual-report-2017/pdf/ITC-Report-and-Accounts-2017.pdf

ITC Limited, 2004. GUIDE TO SUBSIDIARIES/JOINT VENTURES/ASSOCIATES. ITC Reports and Accounts (2004). [online] pp.99-100. Available at: https://itccorporate.com/about-itc/shareholder-value/annual-reports/itc-annual-report-2004/pdfs/SUB_ASS.PDF

ITC Limited, 2017. Guide to Subsidiaries/Joint Ventures/Associates. ITC Limited Reports and Accounts (2017). [online] pp.201-203. Available at: https://www.itcportal.com/about-itc/shareholder-value/annual-reports/itc-annual-report-2017/pdf/ITC-Report-and-Accounts-2017.pdf

Taj, n.d. Our Properties. [online] Taj Hotels. Available at: https://www.tajhotels.co.uk/our-properties/

 

 

Living with chronic illnesses: How are those with a chronic illness treated by their families since their diagnosis?

Introduction

This study aimed to focus on both physical chronic illnesses and mental chronic illnesses and their effects on family communication, particularly surrounding the diagnosis of the illnesses.

Family has a large impact on the perceptions of illness. In recent times, the publicity around individuals with chronic illnesses, both mental and physical, has increased dramatically in the media. From the production of films about those with physical chronic illnesses to celebrity diagnosis of a mental illness, illness is something our society is beginning to talk about more frequently. However there are certain stigmas attached to these illnesses that make it harder for patients and their families to cope with their situation. Most often because of the portrayals of chronic illness that romanticize illnesses and do not necessarily show all of the effects of these illnesses on the patient or their family.

Both mental and physical chronic illnesses are much more complex than how they are portrayed in the media. These illnesses often produce copious amounts of side effects that bring a whole new level of challenges to the patient’s struggle through their daily life and readjustment after diagnosis. One effect that is often not publicized as much as others is the relationships that exist between the patient and their family. These family relationships may change drastically with the diagnosis of and grappling with a chronic illness, changing how family members perceive one another, how they act, and even how they communicate. All these things depend upon the nature of the family, and the illness and produce different changes. However, through all different types of families and illnesses, communication in situations like these is essential to understanding one another. According to Rosland (2009), several interviews and focus groups showed that family members lowered stress and are central to patient success. In most instances, the family is the primary caregiver to someone with a mental or physical chronic illness, and the family relationship is important in the healing process due to proximity and the support received from family members. The diagnosis of a chronic illness has the potential to change the fabric of the family dynamic to help accommodate to the family member who is ill.

While it is clear that families often change to accommodate, it is unclear how family members communication changes since the diagnosis of a chronic illness, if change is present at all. Which begs the question: How are those with a chronic illness treated by their families since their diagnosis? Little research exists regarding the potential changes associated with the new found illness. Answering this question will help to make those in a family with one or more person who is chronically ill more aware of their own behavior, and will also shed light on the patients perception of their illness, and how that has been influenced by the family’s communication about the illness.

This study is essential to the communication field, particularly health communication, because it adds to the ongoing conversation about how to understand people who are chronically ill and treat them in a world where in 2012, 117 million people had one or more chronic health issues (Ward et al., 2014). This study will explore both chronic physical and mental illness in the context of the family, focusing on marriage, parent-child relationships, and the use of narratives. This will help assess the problems that come with illness, and find out what happens to family communication when a family member gets diagnosed with a chronic illness.

Literature Review

Chronic physical illness and chronic mental illnesses are reviewed separately here due to the tremendous differences in the two. In this study they will be compared against one another to cross analyze the differences and similarities in how the family member is treated depending upon their type of illness.

Chronic Physical Illness

Chronic physical illnesses vary in types and intensity, but have one characteristic in common: they recur throughout time, usually at random intervals. The uncertainty that comes along with a diagnosis along these lines can greatly effect family communication and relationships.

Marriage. Marriage is the basis of most families in many cultures. Keeping the marital bond strong could be very difficult in the face of a chronic physical illness. A chronic physical illness could potentially change the daily lives and interactions of the entire marital relationship. It is important to discuss the communication that occurs around theses illnesses in order to understand how those who have one have been treated since their diagnosis based on research already conducted around similar communication processes. Badr and Acitelli (2005) found that in couples that used relationship talk, or talking about the nature and direction of the relationship, chronically ill couples had more benefit than a couple that did not include someone who had a chronic physical illness did. This literature proves that in a situation where a spouse is chronically ill, it is important to use communication to make one another aware of certain things such as how one felt about a situation, or what one needs or expects from their partners. Talking about the state of the relationship can be helpful for chronically ill people to express fears in relation to their illness and the marriage. Berg and Upchurch (2007) suggested that collaborative talk is the type of communication that is commonly correlated with positive results. This shows that it is important for married couples to talk about their situation together to keep their relationship strong since these tactics have been proven to be helpful for the couple. Shuff and Sims (2013) add on to this by stating that couples that are aware of their partner’s expectations of communication in the marriage are more successful in supporting one another. Being aware of the partner’s desires and being able to fill them is central to satisfaction in the relationships’ functioning. Marital coping and sharing is not limited to relationship talk though. Another powerful way of sharing within the family is through narrative.

Narratives. Something that is strongly recognized and praised throughout literature on chronic physical illnesses is narratives. Several studies (Freeman & Couchonnal, 2006; Ott Anderson & Geist Martin, 2003; Walker & Dickson, 2004) stress the importance of narratives for the family healing process. Narratives are beneficial because they allow research to capture personal accounts of illness, and let the ill person be a gatekeeper to their own information about their illness. Ott Anderson and Geist Martin (2003) state that those with a chronic physical illness are more likely to actively share if their feelings and perceptions are confirmed by other people, especially friends and family. Some chronic illnesses have a negative social stigma to them, and confirmation that people will be respectful is important to getting the patient to open up about their experiences. Narratives and storytelling help families to communicate about changes that have taken place. Ott Anderson and Geist Martin (2003) conclude that the ever changing identity in the face of illness never stops, it is an endless development. Sharing through narrative in cases of chronic physical illness has the potential to better family communication because the patient is able to clearly and concisely explain what is happening to them from their personal point of view. This can help the family identify what the patient has gone through, as well as understand new emerging identities. However, Lorde (1980) points out an important paradox where sometimes patients may be empowered by giving a narrative account of their story, while others may feel anxiety from reliving those moments of their life. According to Grotcher and Edwards (1990), when participants used communication to reduce their fear of their illness, they were likely to communicate about their illness more often. Walker and Dickson (2004) show that narratives are important in understanding and meeting the expectations of the family members when they are chronically ill. Often times people will have expectations for their family members without verbally expressing them, leaving family members more often than not confused about what direction to take. However, a narrative or forms of storytelling in the case of a chronic physical illness may reflect some of the patients unfulfilled needs, and help family members to identify them.

Chronic Mental Illness

A chronic mental illness can be extremely hard for families to cope with given the negative social stigmas that exist about the illness in most societies around the world today. A chronic mental illness in a family member could lead to almost constant care and monitoring, depending upon the illness and the intensity. Families may find it difficult to cope with or come to terms with a family member’s diagnosis of a chronic mental illness due to the many challenges it presents. Much of the literature surrounding mental illness in the family is psychology based, and there is a strong need for communication based studies to better understand these unique families.

Marriage. An important aspect of the family dynamic is marriage. It is the foundation of most families, and gives people feelings of stability. Communication is essential to marriage, but little literature exists exploring the communication around a diagnosis of a mental illness. However, much literature exists on its effects on marriage. Perry (2014) focused on social networks and stigma in relation to those with a serious mental illness. A spouse is a very prominent and strong part of a married person’s social network. If someone is entering or exiting a marriage, their social network changes in many different ways. Perry (2014) found that the stigma of a mental illness had contact with the social network and the relationship between the two works ambiguously together. Meaning that the social network responded to the mental illness through their own thinking, and proving that spouses typically control family conversations. Spouses decide the climate of the family views and values towards different topics as they raise their offspring, if they choose to have any. Segrin (2006) shows that there is a strong call for communication scholars to explore the way that families interact, especially about mental illness, and that a positive or a negative attitude can set a precedent for what future family communication will be like based off of how spouses interact. The different communication processes that couples partake in set examples for children to interact based on. Adding mental illness to the mixture, Schmaling and Jacobson (1990) show that wives that are depressed are more likely to make an aggressive comment to their husbands than wives that are not depressed would, and depressed wives have less positive discussions than their counterparts. These aggressive statements could likely become a stressor for the marriage or produce a negative schemata of marriage for children or adolescents in the family. Segrin (2006) offers that depression has a large impact on the family, and usually just creates more problems that tends to result in fueling depression. However this assertion could also be true of the communication patterns surrounding may other types of mental illnesses in the family.

Parent-Child. Looking at the parent-child relationship in reference to mental illnesses, it is known that parents are the primary caregivers to children and adolescents with chronic mental illnesses. Literature mainly focuses on the illness from the parents’ perspective, rather than the child’s, suggesting that little is known about children’s perceptions of their parents’ mental illnesses. Richardson, Cobham, McDermott, and Murray (2013) explained that parent’s feelings of loss about an adult child with a mental illness focuses on grieving about ambiguous losses, like the child’s loss of self or identity. This loss and grieving process has the potential to shape the families behaviors and patterns of communications. Since there are usually no tangible effects of a mental illness, parents may often find it hard to cope with a diagnosis and come to terms with it. Even harder for families to process is the fact that in most cultures and societies in the world, there is a negative social stigma to having a mental illness. Richardson et al. (2013) also noted that parental grief over the child’s mental illness was not socially acceptable. Several studies (Richardson et al., 2013; Chadda, 2014) discussed this notion that parents felt as though the illness or their own grief should be hidden because it is not socially acceptable. Most of the struggles that parents in this situation face are with the topics of self-concepts and identities, with variance to whether it is their own, or their child’s’. Richardson et al. (2013) found that the child’s illness changed the parents own identity. Since the identity and self are such fluid concepts, it is important to understand the self and different identities as well as the changes that occur with the two in accordance to both the parents, and the children. There is little literature in regards to mental health’s effects on self-concepts and identities.  Aside from the self, another important factor to contend when discussing mental illness between the parents and children is parenting styles effects on these children with mental illnesses. Hamond and Schrodt (2012) explored the effects of the different parenting styles on children’s mental health and concluded that there was no statistically significant evidence that the different styles had an effect on mental health. However Hamond and Schrodt (2012) continued by noting that findings indicated that acts of affection and authority make limited, but important, improvements to the child’s mental health. When it is the parent in the relationship who is mentally ill, the communication process is entirely different. As found in Van Loon, Van de Ven, Van Doesum, Witteman, and Hosman (2014), where adolescents internalizing and externalizing behaviors were correlated to parents mental illness. Parents with mental illnesses were found to have a negative effect on the adolescent or child, the whole family, and even the parent and child’s interactions (Van Loon et al., 2014). This literature exemplifies that parental mental illness controls more channels of communication than a child or adolescent’s mental illness does. While much literature exists about families and mental illness, unfortunately very few scholars focus on the talk that occurs about the family member with the illness, and the communication around this topic.

Reviewing the literature leads back to the question: how are those with a chronic illness treated by their families since their diagnosis? Analyzing both mental and physical illnesses and the family communication processes around them are essential to furthering the conversation that communication scholars are creating to understand these unique families.

Methodology

To answer the given research question, qualitative methods would be most appropriate to find an answer. Literature on related topics suggests that qualitative methods are most appropriate (Badr & Acitelli, 2005; Berg & Upchurch, 2007; Chadda, 2014; Freeman & Couchonnal, 2006; Hamond & Schrodt, 2012; Ott Anderson & Geist Martin, 2003; Richardson et al., 2013).  An ethnographic study should be used because as Keyton (2011) states, it “…allows the researcher to observe and understand how communication is generated and responded to in a particular context” (p. 300). This would aim to aid researchers’ in their quest to understand the relationship of participants who are ill in relation to their family members. This would involve a nonrandom sampling strategy to get the combination of characteristics needed for the study. Specifically, purposive sampling, to be able to get close and personal enough with the participants to have them share details about their personal lives.

This purposive sample depends upon researchers knowing what is typical and atypical of the populations they are studying. A sampling frame of an exhaustive list of chronic physical and mental illnesses will be created, and participants will be selected based on whether or not they, or someone in their immediate family, has one of the listed illnesses. The sample will be selected by going to local support groups for individuals with both mental and physical illnesses. A wide array of illnesses will be selected, and age will be as varied as possible. Participants who are selected will be contacted via e-mail or phone call to ask them to participate in the study.

Once participants respond and confirm their consent to take part in the study, the researcher will begin to go into the family home and talk to family members. Since ethnography is similar to a participant observation study, the researcher needs to build a relationship with the families being studied, especially with those who have the mental or physical illness, if possible, to assess the changes that have occurred in behavior since the diagnosis. Once trust is established, the researcher can come in and begin recording the conversations about the diagnosis time, and how participants felt. This data will be compared to stories from before the diagnosis period, for both mental and physical illness affected families. A list of operationalized concepts such as: love, affirmation, avoidance, and fear, will be created to classify the nonverbal actions towards the ill family member. Collecting both verbal and nonverbal accounts can give a better representation of the true behaviors of family members’ actions, both verbally and nonverbally towards the chronically ill family member. An analysis of the responses in relation to the stories around the diagnosis and before the diagnosis will be compared to the observed actions of the families in relation to the ill family member. Once this has been done for both chronic mental illness and chronic physical illness, the results will be cross analyzed to compare and contrast the different verbal and nonverbal communication styles. Using ethnography will allow for an in depth and lengthy analysis of these different families, and the effects of mental illnesses and physical illnesses on family communication.

References

Badr, H., & Acitelli, L. K., (2005). Dyadic adjustment in chronic illness: Does relationship talk matter? Journal of Family Psychology. 19(3), 465-469. doi: 10.1037/0893-3200.19.3.465

Berg, C. A., & Upchurch, R., (2007). A developmental-contextual model of couples coping with chronic illness across the adult lifespan. Psychological Bulletin. 133(6), 920-954.

Chadda, R. K., (2014). Caring for the family caregivers of persons with mental illness. Indian Journal of Psychiatry. 56(3), 221-227. doi: 10.4103/0019-5545.140616

Freeman, E. M., & Couchonnal, G., (2006). Narratives and culturally based approaches in practices with families. The Journal of Contemporary Social Services. 43(3), 198-208.

Grotcher, J. M., & Edwards, R., (1990). Coping strategies of cancer patients: Actual communication and imagined interactions. Health Communication. 2, 255-266.

Hamond, J. D., & Schrodt, P., (2012). Do parental styles moderate the association between family conformity orientation and young adults’ mental well-being?. The Journal of Family Communication. 12, 151-166. doi: 10.1080/15267431.2011.561149

Keyton, J., (2011). Communication research asking questions, finding answers.New York: McGraw Hill.

Lorde, A., (1980). The cancer journals. San Francisco: Sheba.

Ott Anderson, J., & Geist Martin, P., (2003). Narratives and healing: Exploring one family’s stories of cancer survivorship. Health Communication. 15(2), 133-143.

Perry, B. L., (2013). Symptoms, stigma, or secondary social disruption: three mechanisms of network dynamics in severe mental illness. Journal of Social and Personal Relationships. 31(1), 32-53. doi: 10.1177/0265407513484632

Richardson, M., Cobham, V., McDermott, B., & Murray, J., (2013). Youth mental illness and the family: parents’ loss and grief. Journal of Child and Family Studies. 22, 719-736. doi: 10.1007/s10826-012-9625-x

Rosland, A., (2009). Sharing the care: the role of family in chronic illness. California Healthcare Foundation, 1-27. Retrieved from http://www.chcf.org/~/media/MEDIA%20LIBRARY%20Files/PDF/F/PDF%20FamilyInvolvement_Final.pdf

Schmaling, K. B., & Jacobson, N. S., (1990). Marital interaction and depression. Journal of Abnormal Psychology. 99, 229-236.

Segrin, C., (2006). Family interactions and well-being: integrative perspectives. The Journal of Family Communication. 6(1), 3-21.

Shuff, J., & Sims, J. D., (2013). Communication Perceptions Related to Life-Threatening Illness in a Relationship: A Q Methodology Study. Florida Communication Journal, 41(2), 81-96.

Van Loon, L. M. A., Van de Ven, M. O. M., Van Doesum, K. T. M., Witteman, C. L. M., & Hosman, Clemens M. H., (2014). The relation between parental mental illness and adolescent mental health: the role of family factors. Journal of Child and Family Studies. 23, 1201-1214. doi: 10.1007/s10826-013-9781-7

Walker, K. L., & Dickson F. C., (2004). An exploration of illness-related narratives in marriage: The identification of illness-identity scripts. Journal of Social and Personal Relationships. 21(4), 527-544. doi: 10.1177/0265407504044846

Ward, B. W., Schiller, J. S., & Goodman, R. A. (2014). Multiple chronic conditions among U.S. adults: A 2012 update. Preventing Chronic Disease. 11.

d. What does this IOM report do for the image of nursing?…

Question d. What does this IOM report do for the image of nursing?… d. What does this IOM report do for the image of nursing?http://nacns.org/wp-content/uploads/2016/11/5-IOM-Report.pdf Health Science Science Nursing Share QuestionEmailCopy link Comments (0)

Q1: Packed RBC’s have been ordered for a patient with low…

Question Answered step-by-step Q1: Packed RBC’s have been ordered for a patient with low… Q1: Packed RBC’s have been ordered for a patient with low hemoglobin and low hematocrit levels. The practical nurse takes the client’s temperature before hanging the blood transfusion and assess a temperature of 38.6. which of the following actions should the practical nurse do ?a) delay hanging the blood and inform the physicianb) administer an anti-pyretic and begin the transfusionc) proceed with the transfusion and notify the physiciand) administer an antihistamine and begin transfusion.Q2: A bus accident occurred in a rural area several patients taken to the local hospital required blood transfusion resulting in a decreased supply of whole blood. One patient is blood type B. The blood bank sends type O-negative RBC’s . What is the nurse best action?a) Return the blood to the blood bankb) Administer the type o-negative bloodc) begin IV fluids until type B blood is obtainedd) Complete an incident reportQ4: The nurse initiates a blood transfusion at 0800. when would an acute hemolytic transfusion reaction most likely occur?a) By 0815b) By 0830c) 2-4 hours after completiond) 2-14 days after completionQ3:what component of the laboratory blood record will the practical nurse not need to verify with a Registered Nurse prior to administering the blood product?a) Patient’s ABO groupb) Patient’s Room numberc) Volume of blood productd) Unit number on blood productQ5: The nurse obtains the patient’s Vital signs prior to initiating a blood transfusion. The patient’s Vital signs are BP 114/78, T 38 C, P 88 , R 20 what is the nurse most appropriate action?a) Record the vital signs and initiate the blood therapy slowlyb) Notify the health care provider of the pre-transfusion vital signsc) continue to monitor the patient’s vital signs and if the temperature is > 38.5 administer an antipyreticd) administer an antipyretic and antihistamine and initiate the transfusionQ6: A patient is to receive an autologous blood transfusion. The patient tells the nurse he is afraid to receive someone else blood because of the possibility of contracting a disease wha tis the nurse best response?a) You can request an allogenic blood transfusion insteadb) we can give you Benadryl before the transfusion to help prevent transmission of diseasec) I can contact the health care provider to see if platelets could be used rather than bloodd) The autologous blood is your own blood that is transfusedQ7: what diluent is required for this medication? the package insert states diluents 0.9% Nacla) sodiumb) Bacteriostatic waterc) sterile waterd) dextrose and sodium chlorideQ9: During the administration of a blood transfusion the patient begins to complain of feeling itchy, having difficulty breathing appears anxious and is flushed what should the practical nurse do first ?a) Administer a antihistamines as orderedb) establish a second peripheral IV for emergency drugsc) Apply oxygen at 24% via face maskd) discontinue the transfusionQ10: A patient has received 3 units of red blood cells. Albumin 5% is now prescribed what is the primary reason the nurse changes the blood administration tubing between packed RBC and albumin?a) blood tubing must be changed every 6 unitsb) Albumin is unable to pass through tubing that has previously filtered red blood cellsc) Albumin must be infused using vented tubingd) blood tubing must be changed every hourQ11: which of the following actions may produce an undesirable outcome?a) The nurse adds a piggyback infusion of antibiotic to a main IV line of parenteral nutritionb) The nurse explores the patient’s cultural beliefs regarding the use of alcohol, herbal remedies and dietary preferencesc) The nurse verifies the prescribed dilution an rate of administration so that the medication is given over the appropriate amount of time in the appropriate concentrationd) the nurse administer solutions and medications prepared and dispensed from the pharmacy or as commercially prepared when possibleQ12: a unit of packed RBC has been started at 0900 on a client . At 0930 the practical nurse assess that the peripheral IV has infiltrated . which of the following is the best action the practical nurse should do?a) Return the unit to the blood bank where it will be storedb) Throw the unit into a biohazard waste bag and obtain a new blood bagc) obtain a start peripheral IV insertion and infuse the remaining blood until 1330 hd) obtain a stat peripheral IV insertion an infuse the remaining blood until 1300 hQ13: a patient has low hemoglobin and hematocrit values, the nurse would expect the health care provider to order a transfusion of which of the following ?a) FFPb) Plateletsc) RBC’sd) clotting factorsQ14: Mr. Jones is ordered 1 unit of packed red blood cells. his blood type results showed that he is A positive. when the practical nurse and registered nurse check the blood product label, the ABO group and Rh type was O-negative . which of the following is the most appropriate action the practical nurse should take ?a) Transfuse the blood that was sent to you by the blood bankb) Notify the doctor so they order another cross matchc) Retrieve a unit of B- negative packed RBC’sd) Notify the blood bank that they have sent the incorrect ABO compatibility for this patientQ15: identify the IV needle gauge typically recommended to infuse blood products in an adulta) 14-16 Gb) 18-22 Gc) 16-18 Gd) 22- 24 GQ16: upon inspection a unit of blood from the blood bank shows several blood clots clinging to the bag. The nurse best course of action isa) Notify the blood bankb) Administer the blood through the blood filter in the blood tubingc) add citrate phosphate dextrose (CPD) to the bloodd) shake the bag to break up the clots into smaller piecesQ17: The nurse is initiating a blood transfusion of packed RBC’s at what rate should the infusion initially be set?a) 2ml/minb) 10ml/minc) 15ml/mind) 20 ml/minQ18: identify the blood component that decreases microvascular bleeding during surgery and does not require ABO/Rh testing ?a) whole bloodb) red blood cellsc) plasmad) cryoprecipitateQ19: a patient receiving an auto transfusion has an estimated blood loss of half of their blood volume. A health care provider has ordered FFP. The nurse correctly understands that the primary rationale for using FFPisa) to increase hematocrit and hemoglobin levelsb) to provide clotting factors and increase blood volumec) to replace the loss of platelets and clotting factorsd) to prevent a transfusion reaction to the autologous bloodQ20: after transfusion of several units of blood a patient continues to bleed . what should the nurse anticipate the heath care provider to order?a) Albuminb) plateletsc) whole bloodd) red blood cellsQ21: which blood product places a patient at a higher risk of fluid overload after transfusion?a)whole bloodb) red blood cellsc) plateletsd) cryoprecipitateQ22: blood lab results show the patient’s clotting factors are within normal limits but the hemoglobin is 68 g/L the physician has ordered one unit of FFP. what is the practical nurse priority action?a) send the lab requisition to retrieve the fresh frozen plasmab) clarify the order with the physicianc) transfuse the ordered blood productd) notify the blood bankQ24: a patient Who is classified as a universal recipient has which blood type?a) o-negativeb) o-positivec) AB negatived) AB positiveQ23: The nurse initiates a blood transfusion and monitors the patient for signs of a transfusion reaction. Five minutes into the transfusion, which would be cause for concern?a) Temperature 37 degrees Celsiusb) patient complains of flank pain and chillsc) systolic blood pressure increase by 4 mmHg from baselined) patient complains of being tired and sleepyQ29: what action should the practical nurse take if she/he thinks that a prescribed medication may be wrong for a particulara) change it get confirmation from the doctor and or supervisorb) administer it as it is unlikely that the doctor of pharmacist made a mistakec)administer it as there likely won’t be any adverse side effectsd) don’t administer it and make a note in the patient’s chart explaining the reason it why Health Science Science Nursing Share QuestionEmailCopy link Comments (0)