Geraldine Johnstone-Smith arrives at reception. She seems impatient… Geraldine Johnstone-Smith arrives at reception. She seems impatient a

Geraldine Johnstone-Smith arrives at reception. She seems impatient… Geraldine Johnstone-Smith arrives at reception. She seems impatient and agitated. She is drumming her fingers on the desk and sighing as she waits. She is very well dressed, a white middle-aged Australian woman. Her issues: -The aircon in her room is noisy and kept her up -The valet was too slow bringing her car -She has ‘never experienced such awful service before’ -She stays frequently at your hotel .adhering to the policies and procedures for your organisation.What steps could you take to resolve the issues? What policies and procedures need to be amended/followed? What feedback/follow up is required? Business Management HOSPITALIT SITXCCS007 Share QuestionEmailCopy link