1. Joanie is on the phone with Sam, a patient, when Mrs. Smith, a…

Question Answered step-by-step 1. Joanie is on the phone with Sam, a patient, when Mrs. Smith, a… 1. Joanie is on the phone with Sam, a patient, when Mrs. Smith, a busybody, comes to the window to sign in for her physician’s appointment. Joanie continues the conversation with Sam, who has been diagnosed as HIV positive. Mrs. Smith is the next-door neighbor to Sam and recognizes who is being discussed. When she leaves the office, Mrs. Smith tells the neighbors that Sam has AIDS and they should be very careful. What did Joanie do that was unethical and in violation of HIPAA regulations? 2. While you are working as a medical assistant, two phone calls come in at the same time: one for an appointment, which you answer first, and one from a mother who says her child might have swallowed rat poison. How would you handle these calls to be sure the patients get the attention they need? Health Science Science Nursing Share QuestionEmailCopy link Comments (0)